Anchit Nigam

About

Customer service and operations professional with 6+ years of experience in customer support, escalation handling, client service, and service operations. Experienced in resolving high-volume issues, coordinating with logistics and sellers, and managing TAT expectations, complaints, training support, inventory, reporting, and recruitment.

Experience

• Shift Manager
  Jubilant FoodWorks Ltd (Domino's) · Jabalpur
  Mar 2025 – Aug 2026

  Managed shift operations and resolved customer issues promptly to sustain high customer satisfaction. Supervised staff and daily store operations while maintaining quality and safety standards. Managed inventory and cash handling and worked to reduce food and labor waste. Delivered staff training and supported recruitment to improve service consistency.

• Computer Operator
  Medicell, C&F · Jabalpur
  Jan 2024 – Mar 2025

  Managed godown operations and dispatch schedules to support timely dispatch of goods and medicines. Performed inventory counts and prepared monthly stock summaries to maintain stock accuracy. Executed billing processes and expiry checks within defined TAT to reduce expiry risk. Monitored staff leave and supported office discipline and quality standards.

• Customer Care Representative
  Techno Task · Jabalpur
  Oct 2023 – Jan 2024

  Delivered customer service while meeting client requirements with minimal turnaround time. Resolved customer queries using seller policies and escalated complex cases to appropriate teams. Coordinated with logistics to restore deliveries and provide alternative resolutions. Explained return and refund policies and offered acceptable alternatives to preserve brand loyalty.

• Delivery Partner Executive
  Startek Pvt. Ltd · Jabalpur
  May 2023 – Oct 2023

  Met TAT targets by optimizing delivery processes and enforcing service standards for client operations. Resolved delivery escalations through logistics coordination and corrective actions. Identified customer needs and offered alternative solutions when refunds were not available.

• Dipo InCharge & Computer Operator
  Medicell, C&F; Mankind Distributor · Jabalpur
  Sep 2021 – May 2023

  Managed daily inventory dispatch and godown operations to support uninterrupted pharmaceutical distribution. Prepared monthly stock summaries and performed daily system billing to support inventory decisions. Completed expiry preparations within stipulated timelines to eliminate expiry-related product losses.

• Recruiter
  IMS Peoples · Jabalpur
  Feb 2020 – Aug 2021

  Managed full-cycle recruitment including sourcing, screening, offer delivery, and client follow-up. Negotiated pay and bill rates and clarified role responsibilities to secure candidate acceptances. Supported smooth onboarding through candidate placement and consistent follow-up.

• Senior Escalation Member
  Teleperformance India Pvt. Ltd · Indore
  Mar 2019 – Dec 2019

  Reduced repeat escalations by resolving high-level customer issues in line with company policies. Coordinated with logistics and sellers to track orders and improve delivery transparency. Communicated tracked order status and realistic TATs to customers.

• Senior Customer Service Officer
  Motif India Infotech Pvt. Ltd · Ahmedabad
  Sep 2017 – Jan 2019

  Managed hotel reservations and coordinated with properties to restore bookings and service satisfaction. Analyzed customer concerns and provided compensation, refunds, or alternative properties to minimize churn. Liaised with vendors and marketing managers to act on customer feedback and improve customer experience.

Education

• 2011 MC
  Bachelor of Commerce

  Mahakoshal College of Arts and Commerce

  Awarded by Rdvv

  B.com · Mar 2008 – Apr 2011

  B.com · Mar 2008 – Apr 2011
• 2008 GG
  12th Standard

  Guru Gobind Singh Khalsa Higher Secondary School

  Awarded by M.p.board

  Commerce · Mar 2007 – Apr 2008

  Commerce · Mar 2007 – Apr 2008

Skills

Tools / apps / platforms

Languages