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AS

Anamika Singh

CRM Manager · Customer Experience · Technical Recruitment

Haldwani, Uttarakhand, India

@anamika_singh

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About

Results-driven professional with 7+ years of experience in customer relationship management, customer support, customer experience, and technical recruitment. Experienced in lead management, complaint resolution, customer retention, recruitment operations, and service-focused reporting.

Experience

  • CRM Manager
    Agarwal AutoZone (Ashok Leyland) · Haldwani
    Mar 2025 – Sep 2026

    Monitored lead conversion and customer satisfaction metrics to support customer-focused business decisions. Managed CSI and NPS tracking, reporting, and follow-up activities. Handled customer complaints and coordinated service-recovery actions. Coordinated service reminders and customer-retention activities.

  • Senior Technical Recruiter
    Search Tactics
    Feb 2023 – Nov 2024

    Managed end-to-end recruitment for IT and Non-IT positions. Performed advanced Boolean sourcing, candidate screening, and profile evaluation. Coordinated interviews and offer negotiations with candidates.

  • Technical Recruiter
    Holistic Partners LLC
    Mar 2021 – Feb 2023

    Sourced and screened candidates against technical requirements. Managed candidate relationships and maintained ATS records.

  • Technical Support Executive
    Kent Cam Technologies Pvt. Ltd.
    Mar 2018 – Feb 2021

    Resolved customer issues through calls, emails, and chat-based support. Used Jira, Zendesk, and Intercom for ticket management and customer support.

Education

  • B.Tech
    Kalasalingam University
    Electronics and Communication Engineering (ECE) · 2013
  • Intermediate
    V.B. Balika Vidhyapeeth
    2009
  • Matriculation
    St. Paul’s High School
    2007

Skills

2 to 5 years 2 to 5 years Several years of experience.
Customer Support
1 to 2 years 1 to 2 years A year or two of steady use.
Recruitment Lead Management Customer Retention Complaint Resolution Customer Satisfaction
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Reporting CRM usage Boolean search Customer Experience After-Sales Support Screening Candidates

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Zendesk Atlassian JIRA
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Excel Microsoft Office

Projects

  • Face Recognition Using Local Derivative Pattern (LDP) and Spatial Pyramid Histograms

Courses & certifications

  • Industrial Training · East Central Railway Signal & Telecom; Railnet Software Solutions

⚽ Extracurricular activities

  • ISTE Member
  • NSS Member
  • Photography Club Member
  • VLSI Design Conference Attendee

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