About
Accomplished commercial sales professional with experience across EdTech, financial services, telecom, and entrepreneurship. Strong record in full-cycle consultative selling, lead qualification, objection handling, and CRM-driven pipeline management, with stated interest in transitioning into B2B SaaS and technology sales.
Experience
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Sales ConsultantGreat LearningJun 2022 – Present
Own the full consultative sales cycle from lead prospecting and discovery through solution positioning, objection handling, negotiation, and closing. Consistently close USD 1M+ in annual sales, averaging 40–45 closed sales per month, and manage leads and opportunity progression using GL Shine and LeadSquared-based CRM.
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Fraud Operations AnalystAmerican ExpressJul 2021 – Jun 2022
Resolved fraud, account security, and transaction issues while ensuring compliance with regulatory requirements and service standards. Identified customer needs for upselling and cross-selling targeted financial products and applied needs-based selling, objection handling, and relationship management.
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Customer Care and Sales RepresentativeHSBCMar 2015 – Jun 2018
Managed banking customer interactions to identify upsell and cross-sell opportunities. Assessed customer needs, handled objections, and maintained high service quality while adhering to compliance and regulatory standards.
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Customer Care and Sales ExecutiveConvergys India Services Pvt LtdJan 2013 – Mar 2015
Handled high-volume customer interactions for AT&T, identifying needs and converting upsell and cross-sell opportunities while maintaining customer experience standards.
Education
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High SchoolEnglish · 2011
Skills
Tools / apps / platforms
Languages
Courses & certifications
- B2B And Territory Sales Strategies And Techniques
- How To Develop An Account Strategy
- Salesforce Agentforce: Introduction To Agentforce Platform
- Introduction To AI For Sales Professionals
🏆 Achievements & awards
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USD 1M+ Annual Sales | USD 4.5M+ Cumulative Sales | 40–45 Monthly Closures | 18× Performer of the Month | 6× Performer of the Quarter
Commercial impact and recognition stated in the resume.
⚽ Extracurricular activities
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Mentoring & Training
Conducted peer training and mentoring on discovery techniques, objection handling, solution positioning, and closing best practices.
🎯 Hobbies & interests
- Technical Blogging
- Mentoring
- Sales Strategy Reading