About
Customer support specialist with 6+ years of experience across omnichannel support, dispute resolution, escalations, and SLA compliance. Experienced in banking-related operations, CRM documentation, and driving CSAT, FCR, and quality targets.
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Office
Google Workspace software
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
Hindi
Speak
Fluent
Fluent Comfortable using it for work.
English
Speak
🎯 Hobbies & interests
- Reading books watching movies listening songs