About
PMP-certified project management professional with 4+ years of experience across Amazon and HCL Technologies in operations, supply chain, logistics, and technical support. Known for improving operational accuracy, reducing delays, and driving process improvements through KPI reporting, Lean Six Sigma, and root-cause analysis.
Experience
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Transportation Specialist - Transportation Operations Management (TOM)Amazon · HyderabadJul 2021 – May 2024
Led TOM operations across Amazon’s IXD network by monitoring inbound truck queues, mitigating congestion, optimising truck arrivals with Supply Chain teams, reducing queue delays by 20% and improving on-time performance by 15%. Drove transportation process improvements using KPI reporting, Lean Six Sigma, and RCA, enhancing operational visibility, standardising workflows, mentoring new hires, and achieving 99% operational accuracy.
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Machine Learning Data Associate (Robotics & Fulfillment Operations)Amazon · HyderabadJul 2020 – Jun 2021
Supported robotics-enabled fulfilment operations by validating ML data, inventory workflows, and quality processes while partnering with engineering and operations teams to maintain 98%+ operational accuracy. Developed dashboards while conducting Root Cause Analysis (RCA) to monitor quality metrics, identify performance trends, and drive continuous process improvements.
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Technical SpecialistHCL Technologies · BangaloreJan 2020 – Jun 2020
Resolved software, hardware, and network incidents within SLA by collaborating with cross-functional support teams, achieving a 95%+ incident resolution rate while minimizing operational disruptions. Developed knowledge base documentation and standardized troubleshooting procedures that streamlined issue resolution, reduced recurring incidents by 15%, and accelerated onboarding for new team members.
Education
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2018
B.Tech in Computer Science EngineeringJPNCEAwarded by JNTUHComputer Science · 2014 – 2018
Skills
Tools / apps / platforms
Courses & certifications
- Gen AI for Project Managers ↗ · Project Management Institute (PMI) · 2026
🏆 Achievements & awards
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Amazon Employee of the Year · 2022
Recognized for consistently driving operational excellence, quality improvements, and team performance.
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Amazon Employee of the Month · 2022
Recognized for delivering measurable improvements in transportation operations and process execution.
⚽ Extracurricular activities
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College cricket Team Captain
I have led my college cricket team to win the tournament. I was a wicketkeeper-batsman and captain of my team.
🎯 Hobbies & interests
- Exploring and learning new tools and methodologies in projec