Amber Shaw

About

Highly organised operations professional with extensive experience in team leadership, customer relationship management, and fast-paced service environments. Known for commercial awareness, adaptability, and a positive approach to delivering service excellence.

Experience

• Deputy Manager
  N Family Club
  Sep 2024 – Jul 2026

  Front-of-house and administrative operations, client relationship management, sales and business growth, compliance and training, operational management, team leadership and mentorship, commercial strategy.

• Deputy Manager / Acting Manager
  High House Nursery
  Nov 2021 – Aug 2024

  Managed daily business operations, rota planning, compliance, performance reviews, payroll support, staff records, marketing, and stakeholder collaboration as SENCO lead.

• Acting Room Manager
  Sycamore House
  Feb 2020 – Sep 2021

  Managed a team of 5, led staff meetings, delivered training modules, and mentored apprentices on standards, policy adherence, and client communication.

• Base Room Manager
  Busy Bees Nursery
  2015 – 2020
• Cabin Crew & Children’s Representative
  Thomson Airways / TUI
  2013 – 2015

  Delivered customer service to large groups, handled cash and credit transactions, managed budgets and stock control, and achieved sales targets through upselling.

• Barmaid & Receptionist
  The Oakland Hotel
  2013 – 2014
• Nursery Nurse / Assistant Roles
  2007 – 2013

Education

• Diploma in Childcare Level 3
  City & Guilds
  Childcare · 2012
• NVQ Level 2
  Childcare · 2008
• Level 2
  Digital Marketing

Skills

Courses & certifications

• Level 2 in Digital Marketing