About
Hospitality professional with over 6 years of experience in front office operations, guest relations, duty management, and hotel administration. Progressed from job trainee to duty manager, with experience in guest service, team coordination, and maintaining high standards of guest satisfaction.
Experience
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Duty ManagerPRIDE AMBER VILAS · JaipurSep 2025 – Present
Managing day-to-day Front Office operations and guest services; supervising front office associates and coordinating shift activities; handling guest check-ins, check-outs, room allocation, and special requests; resolving guest complaints and ensuring timely service recovery; coordinating with Housekeeping, F&B, Engineering, and other departments; monitoring arrivals, departures, VIP movements, room status, and operational requirements.
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Duty ManagerSILVER SAND HOTEL SENTINELJan 2024 – Sep 2025
Supervised Front Office operations during assigned shifts; managed guest relations and ensured high levels of guest satisfaction; handled check-in/check-out, room allocation, billing, and guest requests; coordinated with operational departments for smooth guest movement; managed guest complaints and supported effective service recovery.
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Front OfficeTHE JAIBAGH PLACE · JaipurJan 2023 – Dec 2023
Handled day-to-day Front Office activities and guest services; assisted guests with check-in, check-out, reservations, and general queries; coordinated with Housekeeping and other departments regarding room status; maintained guest records and supported Front Office documentation.
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Trainee Front Office Supervisor (Tr. F.O.S.)CHOKHI DHANI ETHNIC RESORT · JaipurOct 2021 – Dec 2022
Supervised Front Office activities and supported shift operations; assisted in team supervision and guest-service coordination; handled guest queries, complaints, and operational requirements; coordinated with various hotel departments to maintain service standards.
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Front Office Associate (F.O.A.)CHOKHI DHANI ETHNIC RESORT · JaipurOct 2020 – Oct 2021
Managed guest check-in and check-out procedures; handled guest queries, requests, and reservation-related activities; assisted with room allocation and coordination with Housekeeping; maintained guest records and Front Office documentation.
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Job Trainee – Front OfficeCHOKHI DHANI ETHNIC RESORT · JaipurMay 2020 – Oct 2020
Received practical training in Front Office operations; assisted in guest handling and basic hotel procedures; learned check-in/check-out, guest communication, and room coordination.
Education
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2025
B.A. (Bachelor of Arts)Indira Gandhi University, Meerpur, Rewari2025
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2019
High School2019