About
Highly organized and reliable support professional with experience in technical support, KYC/chargeback operations, and content moderation. Known for handling pressure, adapting to change, and maintaining a positive attitude while meeting team goals.
Experience
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Teammate (Content Moderator)TaskUs · IndoreApr 2022 – Present
Reviewed user-generated content across text, images, and videos to enforce policies and community standards, removed violating content, and escalated risks to relevant teams or authorities.
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KYC Analyst and Chargeback SupportInkGraph Techno · IndoreJun 2021 – Mar 2022
Prepared Enhanced Due Diligence reports, performed OFAC/PEP screening, collected and analyzed data for compliance, and supported SAR reporting and risk mitigation.
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Technical Support ExecutiveTeleperformance · IndoreMar 2020 – Dec 2020
Managed service interruption and technical glitch issues, resolved customer issues by phone, escalated issues when required, collaborated with other teams, and maintained SLAs.
Education
- 2022
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2018
High SchoolTakshshila Higher Secondary School2018
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2016
Higher SecondaryTakshshila Higher Secondary School2016
Skills
Languages
🏆 Achievements & awards
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Employee of the Month
Recognized for dedication and hard work.
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Quality Star of the Month
Recognized for quality performance.
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Consistent Champ of the Month
Recognized for consistent performance.
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AHT Champ of the Quarter and the Month
Recognized for average handling time performance.
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Promoted as SME
Promoted to SME.
⚽ Extracurricular activities
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Quality Awareness Week Presentation
Conducted presentations on data quality awareness sessions to various production teams and participated in Quality Awareness Week.