AG

Aman Gour

Support Specialist · Content Moderator

Indore, Madhya Pradesh, India

@amangour21495271

0 followers

About

Highly organized and reliable support professional with experience in technical support, KYC/chargeback operations, and content moderation. Known for handling pressure, adapting to change, and maintaining a positive attitude while meeting team goals.

Experience

  • Teammate (Content Moderator)
    TaskUs · Indore
    Apr 2022 – Present

    Reviewed user-generated content across text, images, and videos to enforce policies and community standards, removed violating content, and escalated risks to relevant teams or authorities.

  • KYC Analyst and Chargeback Support
    InkGraph Techno · Indore
    Jun 2021 – Mar 2022

    Prepared Enhanced Due Diligence reports, performed OFAC/PEP screening, collected and analyzed data for compliance, and supported SAR reporting and risk mitigation.

  • Technical Support Executive
    Teleperformance · Indore
    Mar 2020 – Dec 2020

    Managed service interruption and technical glitch issues, resolved customer issues by phone, escalated issues when required, collaborated with other teams, and maintained SLAs.

Education

  • Bachelor's Of Commerce
    2022
  • High School
    Takshshila Higher Secondary School
    2018
  • Higher Secondary
    Takshshila Higher Secondary School
    2016

Skills

5 to 8 years 5 to 8 years A long stretch - five to eight years.
2 to 5 years 2 to 5 years Several years of experience.
6 to 12 months 6 to 12 months Most of a year behind them.

Languages

Not stated Not stated No level given for this one.
Hindi Speak English Speak

🏆 Achievements & awards

  • Employee of the Month

    Recognized for dedication and hard work.

  • Quality Star of the Month

    Recognized for quality performance.

  • Consistent Champ of the Month

    Recognized for consistent performance.

  • AHT Champ of the Quarter and the Month

    Recognized for average handling time performance.

  • Promoted as SME

    Promoted to SME.

⚽ Extracurricular activities

  • Quality Awareness Week Presentation

    Conducted presentations on data quality awareness sessions to various production teams and participated in Quality Awareness Week.

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