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Chiamaka Emmanuella

Chiamaka Emmanuella

Customer Service & Telemarketing Professional

Lagos, Nigeria

@amaka_ella

0 followers

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About

Customer service, telemarketing, and outbound sales professional with over five years of experience in cold calling, lead qualification, appointment setting, and customer support. Experienced across healthcare, life insurance, credit repair, and tax relief environments, with a strong focus on communication, rapport building, and maintaining organized customer pipelines.

Experience

  • Telemarketer / Pre-qualifier
    CALLS EXPERT · Canada
    Jun 2023 – Dec 2025

    Conducted high-volume outbound calls to prospective health insurance customers, prequalified prospects, followed up on leads, explained healthcare and insurance options, handled objections, transferred qualified prospects to licensed agents, documented call outcomes, and worked toward daily performance targets.

  • Customer Support Specialist
    REPORT OWLS LLC · New York City, United States
    Jan 2022 – Mar 2023

    Handled inbound and outbound customer calls for credit repair clients, followed up on accounts and documentation, explained service plans, assisted with account setup and payments, updated customer information, resolved complaints, and maintained detailed CRM records.

  • Telemarketer / Cold Caller
    INGENIOUS TAX RELIEF · Santa Ana, California, United States
    Jun 2020 – Dec 2021

    Conducted high-volume outbound cold calls, built rapport with prospects, asked qualifying questions, followed up on leads, booked appointments or transferred prospects, handled objections, recorded call outcomes, and maintained organized lead records.

Education

  • BA. Arts
    Federal Polytechnic Nekede
    Information Science · Jan 2017 – Jan 2022

Skills

5 to 8 years 5 to 8 years A long stretch - five to eight years.
CRM usage
2 to 5 years 2 to 5 years Several years of experience.
Sales Cold Calling Telemarketing Customer Support Lead Qualification Appointment Setting

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Canva Tally Junxure CRM Microsoft Excel Salesforce software

Courses & certifications

  • Certification in Telemarketing and Cold Calling · Mind Luster · 2020

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