About
IT support professional transitioning into SOC/security operations, with CCNA training and hands-on home labs in AD, networking, and incident response. Experienced in L1/L2 troubleshooting, incident documentation, access control, and regulated-environment support.
Experience
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Executive Contact CenterGenerali Central InsuranceNov 2023 – Jul 2026
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Customer Service RepresentativeHGS SolutionsMar 2020 – Jan 2021
Education
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2014
Bachelor of CommerceLaxman Devaram Sonawane College2014
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
1 to 2 years
1 to 2 years A year or two of steady use.
VMware
ServiceNow
Microsoft Active Directory
6 to 12 months
6 to 12 months Most of a year behind them.
Linux
Cisco Packet Tracer
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Docker
Atlassian JIRA
Projects
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AWS, POS, CRM/ERP, VPN, BYOD
Performed asset, threat, and vulnerability identification across a simulated retail environment and recommended controls such as MFA, segmentation, and centralized monitoring.
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Phishing analysis, Mimikatz, incident reporting, CVSS
Simulated a ransomware attack end to end, documenting the attack chain, IOCs, affected systems, and CVSS scoring in a written incident report.
Courses & certifications
- IITB Advanced Executive Program in Cybersecurity · IITB
- Certified LLM Security Expert (CLLMSE)
- Practical Help Desk Professional · TCM Security
- Security Operations (SOC) 101
- CompTIA Security+
- Cisco CCNA — Networking Fundamentals · SimpliLearn