Alok Thokale

About

IT support professional transitioning into SOC/security operations, with CCNA training and hands-on home labs in AD, networking, and incident response. Experienced in L1/L2 troubleshooting, incident documentation, access control, and regulated-environment support.

Experience

• Executive Contact Center
  Generali Central Insurance
  Nov 2023 – Jul 2026
• Customer Service Representative
  HGS Solutions
  Mar 2020 – Jan 2021

Education

• Bachelor of Commerce
  Laxman Devaram Sonawane College
  2014

Skills

• DNS
• Access Control
• VLAN
• SIEM
• Routing
• Switching
• TCP/IP
• DHCP
• Windows Administration
• Incident Documentation
• Endpoint security
• Subnetting
• Email Security
• Virtualbox
• Waf
• Phishing detection
• Help Desk
• Remote Desktop
• GNS3
• Freshservice

Projects

• Cybersecurity Risk Assessment ↗
  AWS, POS, CRM/ERP, VPN, BYOD

  Performed asset, threat, and vulnerability identification across a simulated retail environment and recommended controls such as MFA, segmentation, and centralized monitoring.

• Ransomware Incident Analysis ↗
  Phishing analysis, Mimikatz, incident reporting, CVSS

  Simulated a ransomware attack end to end, documenting the attack chain, IOCs, affected systems, and CVSS scoring in a written incident report.

Courses & certifications

• IITB Advanced Executive Program in Cybersecurity · IITB
• Certified LLM Security Expert (CLLMSE)
• Practical Help Desk Professional · TCM Security
• Security Operations (SOC) 101
• CompTIA Security+
• Cisco CCNA — Networking Fundamentals · SimpliLearn