Alicia Pursue

About

Customer-focused professional with experience in customer support supervision and customer care. Skilled in handling complex enquiries, building positive customer relationships, supporting team performance, delivering staff training, and resolving concerns efficiently.

Experience

• Customer Support Supervisor
  Clear Harbor GND LLC

  Supported customer support teams by promoting accountability, teamwork, and professional development. Strengthened staff communication through regular workshops and training sessions. Cultivated a supportive work environment that encouraged collaboration and positive team relationships. Handled complex customer enquiries promptly and professionally while maintaining a high standard of service. Contributed to a performance-driven team culture focused on customer satisfaction and service quality.

• Customer Care Advisor
  KM2 Solutions

  Built strong customer relationships that supported brand loyalty and repeat business. Handled returns and exchanges efficiently while maintaining high levels of customer satisfaction. Used active listening and product knowledge to resolve inbound customer enquiries effectively. Managed high volumes of customer queries through effective multitasking and prioritization. Participated in team meetings and shared best practices to improve service delivery. Used proactive, customer-focused approaches to address needs and resolve concerns.

Education

• High School Diploma
  St. Joseph’s Convent Grenville

Skills