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AP

Akshay V P

Customer Support · Front Office · Guest Service

Thrissur, Kerala, India

@akshay_priyan

0 followers

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About

Customer service professional with hotel receptionist experience and background in high-volume support and sales-related customer interactions. Known for clear communication, attention to detail, adaptability, and flexibility to work shifts, weekends, and public holidays.

Experience

  • Process Associate
    Sterling Technologies · Kerala, India
    Jun 2025 – Present

    Handle customer queries and complaints with a focus on timely and professional resolution. Understand customer concerns, explain available solutions, and maintain clear communication throughout the interaction. Manage non-voice and live-travel support interactions in a high-volume service environment. Follow up on customer issues and coordinate with relevant teams to support timely resolution. Maintain accurate customer information and service records while managing multiple requests.

  • Student Counselor
    AvoDH
    Jan 2024 – Jun 2024

    Handled prospective-client and customer interactions while supporting sales-related activities. Explained and promoted service packages based on customer requirements. Responded to enquiries and complaints using a service-oriented approach. Collected and maintained customer information and supported accurate record keeping.

  • Receptionist
    Seashore Residency · Kodungallur, Thrissur, Kerala, India
    Aug 2023 – Dec 2023

    Welcomed guests, clients and visitors and provided a professional first point of contact. Answered, screened and forwarded incoming telephone calls and responded to general email enquiries. Directed visitors to the appropriate person, department or meeting area. Maintained a clean, organised and well-presented front desk and lobby area. Kept reception materials, forms and brochures organised and readily available.

Education

  • ITI
    Engineering and Technical Institute, Kodungallur
    Automobile · 2023
  • Secondary School Leaving Certificate (SSLC)
    St. Joseph's H.S. Mathilakam, Kerala
    Mar 2017

Skills

1 to 2 years 1 to 2 years A year or two of steady use.
Record Keeping Customer Support
6 to 12 months 6 to 12 months Most of a year behind them.
Sales
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Reception Guest Service Visitor Management Complaint Handling Front Desk Operations

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Malayalam Speak
Fluent Fluent Comfortable using it for work.
Hindi Speak English Speak
Basic Basic A few words and simple phrases.
Tamil Speak

Courses & certifications

  • Service Hub Software Certified · HubSpot Academy · 2027
  • European General Employment Aptitude Test (EUGEAT™) · 2026

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