Akriti Tripathi

Graduate · Customer Service & Education Counselling

Varanasi, Uttar Pradesh, India

@akriti_tripathi

0 followers

🎓 B.Sc. in Biology at Mahatma Gandhi Kashi Vidyapeeth · Graduating 2026

About

Motivated graduate with hands-on experience in customer service, education counselling and telecalling. Comfortable communicating with customers and students, understanding requirements, handling queries and maintaining follow-ups.

Experience

Junior Counsellor / Telecaller

A-One Education Services · Pandeypur, Varanasi

Jun 2026 – Sep 2026

Handled inbound and outbound calls with students and prospective candidates. Explained course information, admission procedures and basic educational details. Followed up with prospective students and maintained regular communication. Understood student requirements and guided them according to their queries. Maintained enquiry and follow-up information and coordinated with the team.
Credit Card Customer Service Representative

SBI Card · Varanasi

Aug 2025 – Jan 2026

Handled customer queries and provided assistance related to credit card services. Communicated with customers professionally and understood their requirements. Assisted with issue resolution and appropriate follow-up. Maintained a customer-focused approach while handling calls and service requests.

Education

B.Sc. in Biology

Mahatma Gandhi Kashi Vidyapeeth

Biology · 2024 – 2026
Class XII

Rani Murar Kumari Balika Inter College

Science

Skills

3 to 6 months

Cold Calling Education Counseling

🎯 Hobbies & interests

Creativity

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