Akhil Kumar S

About

Telesales executive with 2+ years of experience across outbound sales and international voice process customer support. Multilingual communicator with strengths in active listening, objection handling, rapport building, and customer service.

Experience

• Telesales Executive
  Hexaware Technologies
  Apr 2026 – Present

  Conduct outbound sales calls to prospective and existing customers, pitching products/services and driving conversions. Build rapport with prospects using active listening and objection-handling techniques to move leads through the sales pipeline. Maintain accurate records of customer interactions and follow-ups in CRM and ticketing tools to support pipeline tracking and reporting. Collaborate with team members to meet daily and monthly sales targets.

• Customer Service Associate
  Teleperformance Global Services Pvt. Ltd.
  Apr 2024 – Mar 2026

  Handled a high volume of inbound and outbound international voice calls daily, resolving customer queries and issues in a fast-paced BPO environment. Maintained customer satisfaction through active listening and clear communication. Resolved customer issues on first contact where possible, contributing to team-wide first-call-resolution targets. Collaborated with team members and supervisors to escalate and resolve complex customer issues within SLA timelines. Communicated effectively with a multilingual customer base.

Education

• Higher Secondary Certificate (HSC)
  Govt. Boys School
  Computer Science · 2021
• SSLC
  St. Paul's High School
  2019

Skills

Tools / apps / platforms

Languages