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AG

Ajinkya Gujar

Assistant Manager · Production Support Lead · Project Management

Mumbai, Maharashtra, India

@ajinkya_gujar

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About

IT project management and application production support professional with 13 years of experience, including 4+ years in banking and NBFC lending technology. Experienced in L2/L3 support, incident/problem/change management, regulatory releases, and cross-functional coordination across business, development, infrastructure, DevOps, and vendor teams.

Experience

  • Assistant Manager – Production Support Lead
    Fedbank Financial Services Ltd. · Mumbai
    Nov 2025 – Present

    Lead day-to-day L2/L3 production support for the LOS & LMS platform, including incident triage, issue analysis, escalation, and coordination with development teams. Monitor application health, batch jobs, and integrations such as CKYC, Credit Bureau, and eSign APIs. Manage production change control, release coordination, UAT, go-live activities, post-production validation, and major incident bridge calls; maintain RCA and governance records.

  • Associate Manager – Delivery (Production Support)
    eMudhra Ltd.
    Aug 2022 – Oct 2025

    Provided L2 production support for IAM and LOS platforms integrated with Core Banking System. Managed P1/P2 incidents, coordinated with business, IT, development, infrastructure and vendor teams, performed log analysis, Oracle/MySQL debugging and API troubleshooting, and supported release deployments, UAT, sanity testing and post-production validation. Maintained RCA documentation, incident records and change logs; received Best Performer Award twice.

  • Senior Service Engineer → Service Engineer
    System Electronics
    Jun 2013 – Jul 2022

    Led service operations, technical escalations and service-level tracking. Provided on-site and remote technical support, coordinating internal and external teams.

Education

  • PGDM
    Welingkar Institute, Mumbai
    IT Project Management · 2025
  • B.E.
    University of Mumbai
    Electronics and Communication Engineering (ECE) · 2013
  • Diploma
    MSBTE
    Electronics and Communication Engineering (ECE) · 2009

Skills

8 to 10 years 8 to 10 years Close to a decade.
Customer Support Technical Support
2 to 5 years 2 to 5 years Several years of experience.
UAT Log Analysis Vendor Management Problem management Release Management Root Cause Analysis Application Support Incident management
1 to 2 years 1 to 2 years A year or two of steady use.
Risk Management Business Analysis Change Management
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
SQL XML RAG JSON ITIL PL/SQL AWS Bedrock AppDynamics Shell Scripting Project Management API Troubleshooting API Integration Understanding

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
MySQL Oracle
1 to 2 years 1 to 2 years A year or two of steady use.
Ollama Postman Atlassian JIRA Microsoft Excel Grafana Labs Grafana Cloud
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
PostgreSQL Microsoft Windows

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Marathi Speak
Fluent Fluent Comfortable using it for work.
Hindi Speak English Speak

Projects

  • Gold Loan Compliance & Audit Agent
    AWS Bedrock, RAG

    Capstone project in progress: AI-based agent for gold loan compliance and audit checks using AWS Bedrock and RAG.

Courses & certifications

  • Agile Scrum Master · Certified

🏆 Achievements & awards

  • Best Performer Award

    Received twice for production support delivery and stakeholder management.

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