Ajay Sharma

About

Business operations professional with 9+ years of experience across SaaS, IT services, and e-commerce environments. Skilled in process improvement, client success, escalation management, and cross-functional operations support.

Experience

• Business Operations Consultant
  Various
  May 2025 – Present
• Operations Specialist (Support & Success)
  Maropost India
  Aug 2021 – Apr 2025
• Admin & Operations Coordinator
  Five Star LLC India
  Jan 2019 – Jul 2021
• Senior Process Executive
  DXC Technology India
  Jul 2014 – Feb 2018

Education

• Master of Business Administration (MBA)
  Himachal Pradesh University
  IT & Marketing
• BCA
  Vinayaka Mission University
  Computer Application

Skills

• ChatGPT
• Project Management
• Salesforce
• Jira
• Operations Management
• Zendesk CRM
• Microsoft Office
• Process Improvement
• Team Leadership
• Escalation Management
• Customer Success
• Zapier
• Gemini APIs
• Perplexity Ai