Ajay Sharma

Business Operations Specialist · SaaS, IT Services & E-commerce

Hamirpur, Uttar Pradesh, India

@ajay_sharma

0 followers

About

Business operations professional with 9+ years of experience across SaaS, IT services, and e-commerce environments. Skilled in process improvement, client success, escalation management, and cross-functional operations support.

Experience

Business Operations Consultant

Various

May 2025 – Present
Operations Specialist (Support & Success)

Maropost India

Aug 2021 – Apr 2025
Admin & Operations Coordinator

Five Star LLC India

Jan 2019 – Jul 2021
Senior Process Executive

DXC Technology India

Jul 2014 – Feb 2018

Education

Master of Business Administration (MBA)

Himachal Pradesh University

IT & Marketing

IT & Marketing
BCA

Vinayaka Mission University

Computer Application

Computer Application

Skills

<3 months

Jira Zapier ChatGPT Salesforce Zendesk CRM Gemini APIs Perplexity Ai Team Leadership Microsoft Office Customer Success Project Management Process Improvement Operations Management Escalation Management

Languages

Fluent

Hindi Speak · Read English Speak · Read Punjabi Speak · Read

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