About
Technical support and customer support professional with experience across banking, travel, and technical support roles. Known for teamwork, hard work, initiative, and maintaining accurate records while resolving customer issues.
Experience
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CS SupportHSBC Electronic Data Proccing India Pvt Ltd · HyderabadApr 2024 – Present
General banking support, resolved net banking and mobile issues, assisted with general banking queries, ensured customer satisfaction and compliance, and maintained accurate interaction records.
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CS Support for Vacation Rental companySutherland Global Services Pvt LtdMay 2023 – Feb 2024
Helped users with reservations and other concerns, and provided international voice support while solving tickets.
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Technical Support24-7 Intouch India Prative LtdFeb 2022 – Apr 2023
Resolved technical issues with products and provided USA technical chat support for home appliances and mobile devices.
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Retail Assets SalesConneqt Business Solutions LtdMar 2021 – Jan 2022
Resolved customer queries and handled lead generation and data management.
Education
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2020
MECTapasya JR CollegeSpecialization in Commerce · 2020
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2016
High SchoolLittle Angels High School2016
Skills
6 to 12 months
6 to 12 months Most of a year behind them.
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
6 to 12 months
6 to 12 months Most of a year behind them.
Microsoft Office
Languages
Not stated
Not stated No level given for this one.
Urdu
Speak
Hindi
Speak
Telugu
Speak
English
Speak