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AH

Ahmed Hassan

System & Microsoft 365 Administrator

Abu Dhabi, UAE

@ahmed_hassan

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About

System and Microsoft 365 Administrator with 7+ years of experience supporting enterprise and multi-site IT environments across the UAE and the wider GCC region. Strong background in Microsoft 365, identity and access administration, endpoint management, migrations, cloud connectivity, and infrastructure support.

Experience

  • System & Microsoft 365 Administrator
    Alpha Data PSJC · Abu Dhabi, UAE
    May 2025 – Present

    Support Microsoft Intune device enrollment, compliance policies, configuration profiles, and endpoint management. Administer user accounts and lifecycle activities across Active Directory, Microsoft Entra ID, and Microsoft 365; troubleshoot Exchange Online, Microsoft Teams, SharePoint Online, and Microsoft 365 licensing; resolve authentication, MFA, Conditional Access, Windows, endpoint, and Microsoft 365 service issues; and contribute to Windows 11 migration activities for 500+ devices.

  • Senior IT Specialist
    FlairsTech · Egypt
    Aug 2024 – Apr 2025

    Administered Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, and Microsoft Entra ID provisioning and authentication. Supported endpoint and Microsoft 365 operations for 2,000+ users, participated in Windows Autopilot migration activities, implemented Windows 365, provided L2/L3 escalation support, supported Cisco-to-Microsoft Teams Voice migration, and assisted with Azure Virtual Desktop operations.

  • IT Consultant
    SMC · Egypt
    Apr 2023 – Jul 2023

    Deployed VMware ESXi 7 and configured core infrastructure servers. Configured FortiGate Firewall, UniFi access points/controller, attendance systems, VoIP infrastructure, and Windows Server domain controller services.

  • System & Network Administrator
    AW Holding · Dubai, UAE
    Aug 2022 – Jul 2024

    Managed IT infrastructure across multiple sites in Egypt, UAE, Oman, and Qatar. Led Google G Suite to Microsoft 365 / Exchange Online migration, migrated file servers to SharePoint Online, served as Global Administrator for the Microsoft 365 tenant, managed Microsoft Entra ID and Active Directory, administered Windows Server 2022, VMware ESXi 7, vCenter, firewall and network infrastructure, cloud VPN connectivity, 3CX Cloud VoIP, Active Directory scripting with PowerShell, monitoring platforms, disaster recovery planning, asset inventory, procurement, and vendor coordination.

  • IT Service Desk Specialist
    Elsewedy Industries · Egypt
    Mar 2021 – Aug 2022

    Installed and supported Microsoft Dynamics ERP, POS systems, servers, workstations, and business applications. Configured Windows Deployment Services and SCCM, supported Windows Server and endpoint environments, managed user accounts and technical incidents, and supported IP telephony and branch connectivity.

  • IT Consultant
    Sunny Trade · Egypt
    Apr 2020 – Jul 2020

    Built network infrastructure and installed/configured Windows client and server environments with required applications and services.

  • Technical Support Engineer
    Professional for IT Consultancy · Egypt
    May 2019 – Feb 2021

    Installed and configured Windows operating systems, Windows Server, hardware, and business applications. Provided technical support, user administration, troubleshooting, documentation, operational reports, Internet connectivity, VPN, and load-balancing solutions.

Education

  • Bachelor’s Degree
    Management Information Systems

Skills

2 to 5 years 2 to 5 years Several years of experience.
Reporting Scripting Migration Monitoring Virtualization Technical Support Root Cause Analysis Vendor Coordination Endpoint Management Identity Management User Administration Server Administration Network Administration Disaster Recovery Planning
1 to 2 years 1 to 2 years A year or two of steady use.
Deployment Documentation System Administration Firewall Configuration
6 to 12 months 6 to 12 months Most of a year behind them.
Authentication User Provisioning

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Nagios Zabbix Microsoft 365 Microsoft Teams Microsoft Entra ID Microsoft PowerShell Amazon Web Services AWS Microsoft Windows Server Google Workspace software Microsoft Active Directory
1 to 2 years 1 to 2 years A year or two of steady use.
Microsoft Dynamics
6 to 12 months 6 to 12 months Most of a year behind them.
ServiceNow
3 to 6 months 3 to 6 months A few months of practice with it.
Microsoft Windows

Projects

  • Multi-Country Infrastructure Operations
  • Hybrid Identity Modernization Active Directory + Microsoft Entra ID
  • Windows 365 Implementation
  • Windows Autopilot Endpoint Migration
  • Exchange On-Premises → Exchange Online Migration
  • Windows 11 Migration for 500+ devices
  • On-Premises File Server → SharePoint Online Migration
  • Google G Suite → Exchange Online Migration for 100+ users / 3 TB
  • Cisco → Microsoft Teams Voice Migration

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