About
Digital operations professional with 9+ years of experience running end-to-end operations for an online services business, including process improvement, SOPs, UAT/testing, KPI reporting, customer operations, and cross-functional coordination. Recently completed an AI bootcamp and built automation workflows using Make.com and n8n with Google Workspace and LLM APIs.
Experience
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Career BreakOct 2022 – Present
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AI BootcampAlthaus DigitalNov 2025 – Feb 2026
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Operations ManagerTutorKami.comAug 2013 – Sep 2022
Education
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Bachelor of Business Information SystemsMultimedia University2003 – 2007
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
SEO
UAT
n8n
LLMs
Gmail
Claude
ChatGPT
Routing
Filters
Webhooks
Make.com
Iterators
Custom Gpt
Claude Code
Google Drive
Data Mapping
Openai Codex
Google Sheets
KPI reporting
Error Handling
Google Workspace
Team Coordination
Process Improvement
Customer Operations
Marketing Operations
Stakeholder Management
Requirements Gathering
Financial Administration
Standard Operating Procedures
Languages
Fluent
Fluent Comfortable using it for work.
Malay
Speak · Read
English
Speak · Read
Projects
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Support Ticket Triage + Logging + Auto-Replyn8n, Gmail, Google Sheets, AI
Built an n8n workflow to triage Gmail tickets, classify category and priority, extract key fields, route to the right team, and log to Google Sheets. Integrated an LLM via API for classification and auto-replies with escalation for non-standard cases.
Courses & certifications
- AI Bootcamp ↗ · Althaus Digital · 2026
- Seetec Restart Programme · Seetec · 2025