About
Senior business operations leader with 14 years of experience across contact centre operations, customer experience, quality, and business transformation. Delivered measurable impact for global clients including Microsoft, Google, Amazon, and Uber through AI, automation, process improvement, and workforce optimization.
Experience
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Senior Manager, Business Operations — Microsoft ProgramLTM (Larsen & Toubro Group)Jun 2024 – Dec 2025
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Business Operations ManagerDAZN Software SolutionsFeb 2024 – Jun 2024
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Business Operations Delivery Lead — Google & Uber PortfoliosAccenture Solutions India Pvt. Ltd.Apr 2017 – Aug 2023
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HR Employee Relations Officer (Multi-Geography Support)AmazonDec 2014 – Apr 2017
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Senior Technical Support Associate — Verizon ProjectTech MahindraJun 2012 – Dec 2014
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Customer Service Associate — HP ProjectWiproJun 2011 – Dec 2011
Education
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Lean Six Sigma Green BeltKPMGAug 2023 – 2031
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Generative AI Mastermind (16 hours)Outskill2026 – 2026
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Bachelor of Business Administration (BBA)Jun 2008 – May 2011
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
AI
Jira
Excel
ChatGPT
Minitab
Power BI
Reporting
Analytics
Automation
Salesforce
Forecasting
Zendesk CRM
Microsoft 365
Looker Studio
SLA management
Lean Six Sigma
KPI Management
Process Mapping
Microsoft Visio
Google Workspace
Microsoft Office
Quality Assurance
Vendor Management
Capacity Planning
Conversational AI
DMAIC methodology
Strategic Planning
Agentic AI Systems
Generative AI Tools
Process Improvement
Business Operations
Customer Experience
Workforce management
Digital Transformation
Microsoft Dynamics 365
Contact Center Operations
Languages
Fluent
Fluent Comfortable using it for work.
Urdu
Speak · Read
Hindi
Speak · Read
English
Speak · Read