About
Cloud Engineer candidate with a B.Sc. in Computer Science and training in cloud computing. Has hands-on experience in technical support, incident response, root cause analysis, and documentation, with working knowledge of Azure, AWS, Git, CI/CD, and Infrastructure as Code concepts.
Experience
-
Customer Care Executive (Technical Support)Allied Softech Pvt. Ltd. · BanerFeb 2026 – Jun 2026
Performed incident response and root cause analysis for hardware, software and connectivity issues using remote troubleshooting tools. Logged, tracked and escalated incidents in ticketing systems, maintaining SLA/TAT compliance and clear operational documentation. Followed defined processes and controls while taking ownership of assigned tickets through to resolution. Communicated technical solutions clearly to non-technical customers and maintained consistently satisfactory performance ratings.
Education
-
2025
Bachelor of Science in Computer ScienceUniversity, PuneAwarded by UniversityComputer Science · 2022 – 2025
-
2022
Higher Secondary Certificate2022
-
2020
Secondary School Certificate2020
Skills
Tools / apps / platforms
Languages
Projects
-
Pharmacy Inventory Management System
Developed a backend application with CRUD operations, demonstrating database administration and data integrity skills applicable to cloud-hosted databases. Implemented role-based access control (RBAC) logic, a foundational identity and access management concept in cloud security. Optimised query performance and applied structured logging for observability.
-
Cloud-Aware E-Commerce Platform (TrendCart)
Designed cloud-ready architecture modelling storage, compute and CDN layers using cloud reference architecture concepts. Built product catalogue, cart and order workflow applying scalability and stateless design principles. Documented deployment flow with dev/staging/production environment separation as a cloud best practice.
Courses & certifications
- CCNA Fundamentals · Academic Coursework · 2024
- MCCA - Master in Cloud Computing · Jetking Infotrain · 2024
- Hardware & Networking Fundamentals · Jetking Infotrain · 2023