About
Technical consultant with around 3 years of experience in Cisco Voice and unified communications systems, including implementation, operations, and troubleshooting. Experienced in Cisco Webex, Microsoft Teams, Microsoft 365 administration, and enterprise telephony support.
Experience
-
Technical ConsultantHCLTechOct 2023 – Jul 2026
Provided 24/7 support for Cisco IP Telephony, Cisco Webex, and Microsoft Teams across multiple enterprise clients. Administered Microsoft 365 licensing and end-user administration, managed Microsoft Teams settings, troubleshot IP phone and softphone issues, created HLD and LLD designs, raised change control requests, and supported unified communications platforms including CUCM, Cisco Unity Connection, Webex Control Hub, and Microsoft Teams Admin Center.
Education
-
2014
12th Standard (HSE)2014
-
2012
10th Standard (SSLC)2012
Skills
2 to 5 years
2 to 5 years Several years of experience.
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
2 to 5 years
2 to 5 years Several years of experience.
Cisco Webex
Microsoft Teams
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Azure
Languages
Not stated
Not stated No level given for this one.
Hindi
Speak
English
Speak
Malayalam
Speak
Courses & certifications
- CCNA Routing & Switching · Cisco
- CCNA Collaboration · Cisco
- CCNP Collaboration · Cisco
- Microsoft Collaboration Communication System Engineer (MS 721)