Dante Ablin Matris

IT Support Specialist · Service Desk Specialist

Cavite/Manila, Manila, Philippines

@ablin_matris

0 followers

About

Dedicated IT Support Specialist with over 7 years of experience delivering Level 1 and Level 2 technical support across office, client-site, and remote environments. Experienced in Windows support, Microsoft 365, Active Directory, ITSM, asset management, and SLA-driven incident resolution for global users.

Experience

Email Support Specialist

B2B SalesHive Pipestry Inc.

2023 – 2025
IT Support Specialist

Softmedia Entertainment Solutions, Inc.

2016 – 2023

Education

1994

Associate in Aircraft Maintenance Technology

PATTS College of Aeronautics

Aircraft Maintenance Technology · 1992 – 1994

Aircraft Maintenance Technology · 1992 – 1994
1990

High School Diploma

Arellano University

1989 – 1990

1989 – 1990

Skills

<3 months

DNS VPN ITSM ITIL DHCP WiFi TCP/IP Windows LAN/WAN Hardware Repair Asset Management Incident management

Tools / apps / platforms

<3 months

Asana Linux Slack AnyDesk TeamViewer Apple macOS Google Sheets Microsoft 365 Microsoft Entra ID Microsoft Windows Server Google Workspace software Microsoft Active Directory

Courses & certifications

Introduction to Cyber Security · Simplilearn · 2025
Introduction to Windows Server Administration · Alison · 2025
Laptop Servicing, Assembly, Troubleshooting, and Repair · CNC Training Center · 2012
Active Directory Administration Training · 2012

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