Dante Ablin Matris

About

Dedicated IT Support Specialist with over 7 years of experience delivering Level 1 and Level 2 technical support across office, client-site, and remote environments. Experienced in Windows support, Microsoft 365, Active Directory, ITSM, asset management, and SLA-driven incident resolution for global users.

Experience

• Email Support Specialist
  B2B SalesHive Pipestry Inc.
  2023 – 2025
• IT Support Specialist
  Softmedia Entertainment Solutions, Inc.
  2016 – 2023

Education

• Associate in Aircraft Maintenance Technology
  PATTS College of Aeronautics
  1992 – 1994
• High School Diploma
  Arellano University
  1989 – 1990

Skills

• Windows <3 months
• DNS <3 months
• VPN <3 months
• Incident management <3 months
• ITSM <3 months
• Asset Management <3 months
• ITIL <3 months
• TCP/IP <3 months
• DHCP <3 months
• LAN/WAN <3 months
• Hardware Repair <3 months
• WiFi <3 months

Tools / apps / platforms

• AnyDesk <3 months
• Apple macOS <3 months
• Asana <3 months
• Google Sheets <3 months
• Google Workspace software <3 months
• Linux <3 months
• Microsoft 365 <3 months
• Microsoft Active Directory <3 months
• Microsoft Entra ID <3 months
• Microsoft Windows Server <3 months
• Slack <3 months
• TeamViewer <3 months

Courses & certifications

• Introduction to Cyber Security · Simplilearn · 2025
• Introduction to Windows Server Administration · Alison · 2025
• Laptop Servicing, Assembly, Troubleshooting, and Repair · CNC Training Center · 2012
• Active Directory Administration Training · 2012