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AI

Abeer Ibrahim

Data analyst · Customer service

Jordan

@abeer_ibrahim

LinkedIn

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About

Data science fellow with experience in customer service, government service support, and technical support operations. Uses Excel, SQL, Tableau, and Google tools in analytics and client-facing work.

Experience

  • Customer Service Officer
    Keprita for Packaging
    Jan 2019 – Present

    Created engagement with clients and closed customer orders. Supported clients in completing purchasing orders via the company website, packaged orders, and tracked delivery.

  • Sanad Station Officer
    Ministry of Digital Economy and Entrepreneurship · Jordan
    Nov 2021 – May 2022

    Managed client requests and inquiries. Supported clients in applying for government services and accessing personal records and digitally signed documents, and activated digital identities.

  • Technical Support Trainee
    Amman Civil Airport (CARC) · Jordan
    Jan 2019 – Jun 2019

    Trained to operate and maintain airport special devices connecting aircraft dispatchers with pilots, controlling air traffic, and protecting broadcast frequency domains. Managed emergencies and troubleshooting malfunctioned devices.

Education

  • B.Sc. Telecommunication Engineering
    Albalqaa Applied University
    Telecommunication Engineering · 2019

Skills

2 to 5 years 2 to 5 years Several years of experience.
Data Engineering Order Processing
1 to 2 years 1 to 2 years A year or two of steady use.
Logistics
6 to 12 months 6 to 12 months Most of a year behind them.
Dashboarding Data Analysis Technical Support
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
SQL Google Suite (G Suite)

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Looker Studio
1 to 2 years 1 to 2 years A year or two of steady use.
Microsoft Excel
6 to 12 months 6 to 12 months Most of a year behind them.
Microsoft Office
3 to 6 months 3 to 6 months A few months of practice with it.
Tableau
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Slack Jupyter Notebook

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Conversational Conversational Can hold an everyday conversation.
English Speak

Courses & certifications

  • Social Work Training · PYE Program – DRC, Kiron, Loyac · 2022
  • Data Science for All (DS4A) · Correlation One · 2022
  • Microsoft Azure Fundamentals Certificate · HTU · 2020

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