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Abdullah Sami Eid

Abdullah Sami Eid

IT Specialist · Data Center · IT Operations

Jeddah, Makkah Province, Saudi Arabia

@abdullah_eid

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About

IT specialist focused on reliable technology operations and practical problem-solving. Experience across enterprise IT, service desk, and data center operations with a focus on infrastructure, governance, and business-aligned technology support.

Experience

  • Service Desk Specialist
    SMART Co. | Pilgrims Experience Program (PEP)
    Sep 2025 – Present

    Administer device enrollment, compliance, access rights and user onboarding/offboarding. Apply governance, risk and compliance (GRC) and cybersecurity controls aligned with strategic goals. Manage email accounts, groups, quotas and spam protection. Support government platforms, file storage, business applications and endpoint agents. Manage incidents, SLA tracking and IT asset records. Maintain network connectivity and executive meeting readiness. Oversee printers, CCTV reporting and interactive displays. Coordinate IT procurement, software licensing and certificate renewals.

  • IT Specialist
    SNC ICT Co. | Draken
    Aug 2024 – Sep 2025

    Configured network equipment and resolved connectivity issues. Managed workstation setup, domain joining and user onboarding/offboarding. Performed device upgrades and maintained asset records, CCTV and biometric systems.

  • IT Support Engineer
    Batterjee Medical College
    May 2024 – Aug 2024

    Resolved classroom and staff IT incidents. Configured theater lighting and audiovisual systems for events. Upgraded and cloned PCs; managed domain joining, assets and user onboarding/offboarding.

  • Data Centre Operator Engineer
    Dell Co. | Colocation Operations
    Aug 2023 – May 2024

    Checked temperature, humidity and rack conditions every two hours. Oversaw customer maintenance quality and work-area cleanliness. Monitored leaks, fire-related incidents and heat alerts; classified severity.

  • Technical Support Trainee
    Jeddah Central Markets Co.
    Mar 2023 – Aug 2023

    Assisted with cabling, PC setup, troubleshooting and ticket handling. Supported CCTV and access control equipment.

  • Technical Support Trainee
    King Fahad Hospital
    Jan 2021 – Apr 2021

    Practiced device troubleshooting, PC setup and ticketing workflows. Assisted with CCTV and audiovisual support.

Education

  • Bachelor of Information Systems
    King Abdulaziz University
    Information Systems · Jan 2018 – Feb 2023

Skills

2 to 5 years 2 to 5 years Several years of experience.
Onboarding
1 to 2 years 1 to 2 years A year or two of steady use.
GRC Procurement Cybersecurity SLA management Email Management Technical Support Device management Workstation Setup Software Licensing Computer Networking IT Asset Management Incident management
6 to 12 months 6 to 12 months Most of a year behind them.
Cabling Monitoring Access Control Quality control Ticket Handling Audiovisual Support
3 to 6 months 3 to 6 months A few months of practice with it.
IT support Event Support Incident Resolution

Tools / apps / platforms

1 to 2 years 1 to 2 years A year or two of steady use.
Apple macOS Microsoft 365 Microsoft Windows Microsoft Active Directory
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Zoom Microsoft Excel Autodesk AutoCAD Microsoft Power BI

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Not stated Not stated No level given for this one.
English Speak

Projects

  • Enterprise Endpoint Management
    Intune

    Configured device compliance and endpoint security controls, including USB restrictions.

  • Power BI IT Dashboard
    Power BI

    Developed dashboards for ticket performance and IT asset reporting.

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