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AS

Aayush Somkuwar

Technical Support Specialist

Nagpur, Maharashtra, India

@aayushsomkuwar22363941

0 followers

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About

Technical support professional with experience troubleshooting user accounts, permissions, and software issues across email and chat channels. Comfortable working independently, documenting clear case notes, and creating troubleshooting guides for customers and internal teams.

Experience

  • IT Support Engineer
    Your Services
    Mar 2025 – Aug 2026

    Responded to and resolved technical support requests involving hardware, software, user accounts, and access permissions. Asked targeted diagnostic questions, configured systems and software, managed user accounts, and translated technical steps into clear guidance for non-technical users.

  • Advisor II, Technical Support
    Concentrix Technologies India Pvt Ltd
    Mar 2023 – Jan 2024

    Investigated and resolved complex technical cases, documented troubleshooting procedures and root-cause findings, reproduced reported issues, collaborated with engineering teams, and monitored support ticket trends.

  • Sports Analyst
    Hudl India Pvt Ltd
    Jun 2022 – Dec 2022

    Analysed real-time match data and footage, verified accuracy, and documented data collection workflows.

  • Admin/Backend
    Anum Pharmaceuticals Pvt Ltd
    Nov 2020 – Dec 2021

    Maintained accurate backend records, streamlined data backup procedures, and coordinated cross-departmental communication.

Education

  • B.E.
    PES Modern College of Engineering
    Electronics and Communication Engineering (ECE) · 2016 – 2021
  • Diploma
    Shri Datta Meghe Polytechnic
    Electronics Engineering · 2010 – 2015

Skills

2 to 5 years 2 to 5 years Several years of experience.
Root Cause Analysis Technical troubleshooting
1 to 2 years 1 to 2 years A year or two of steady use.
Documentation
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
SQL Java Python CRM usage Customer Support Customer Onboarding ticketing system usage Knowledge base documentation

Languages

Not stated Not stated No level given for this one.
Hindi Speak English Speak Marathi Speak

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