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AT

AAYDA TABI

Customer Service & Travel Support Professional

Giessen, Germany

@aayda_tabi

0 followers

🎓 MA in Anglophone and Media Studies at Justus Liebig University Giessen

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About

Multilingual customer service professional with two years of remote experience supporting Arabic- and English-speaking clients in an international travel agency. Background in hospitality, administrative coordination, and training, with a clear, patient approach to customer needs.

Experience

  • Community Manager
    Hotel Paraiso
    May 2023 – Jul 2023

    Handled customer enquiries and online comments, providing timely responses. Coordinated community engagement activities and supported brand awareness events.

  • Guidance and Support Advisor
    Plateforme des Jeunes FRDISI
    2023 – 2023

    Advised young people on employment and entrepreneurship opportunities. Coordinated in-person and remote training and maintained administrative records.

  • Public Speaking and Leadership Trainer
    AMIDEAST
    2023 – 2023

    Delivered training in public speaking and team management, incorporating participant feedback.

  • Office Administration and Accounting Intern
    Famille Compta · Mohammedia
    Jul 2022 – Aug 2022

    Prepared correspondence and internal reports; processed invoice entries and payment records.

  • Manager Assistant
    Ocean Vagabond
    Jun 2022 – Aug 2022

    Supported daily hotel operations, assisted guests and addressed service enquiries. Prepared administrative documentation and assisted with recruitment and staff training.

  • Customer Service Representative
    International travel agency

    Delivered remote customer support for an international travel agency. Assisted Arabic- and English-speaking clients through clear, attentive communication.

Education

  • BA in English Literature
    Hassan II University
    English Literature · 2022
  • Office Automation Diploma
    Famille Compta
    Office Automation · 2022
  • MA in Anglophone and Media Studies
    Justus Liebig University Giessen
    Anglophone and Media Studies

Skills

3 to 6 months 3 to 6 months A few months of practice with it.
Community Management
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Administrative Coordination

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Word Microsoft Excel Microsoft PowerPoint

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Fluent Fluent Comfortable using it for work.
French Speak English Speak
Conversational Conversational Can hold an everyday conversation.
German Speak

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