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AK

Aakash Kumar

Customer Service & Operations Professional

Delhi, India

@aakashkumar21605538

0 followers

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About

Results-driven customer service and operations professional with experience across insurance, telecommunications, technical field support, and retail. Skilled in customer relationship management, troubleshooting, documentation, and SLA-driven issue resolution.

Experience

  • Term Insurance Associate
    Policybazaar · Delhi, India
    Apr 2026 – Present

    Advise customers on suitable term insurance plans; communicate policy features, eligibility criteria, premium structures, and claim benefits; resolve customer queries via phone and digital channels; process policy issuance and verify documentation; liaise with insurance partners; maintain accurate CRM records; meet sales and service targets.

  • Field Engineer
    Airtel India · Delhi, India
    Apr 2025 – Apr 2026

    Executed broadband installation, activation, and technical support; performed OFC testing, fiber splicing, and OTDR diagnostics; configured routers, Wi-Fi devices, LAN connections, and CPE; diagnosed and resolved network faults within SLA timelines; escalated complex technical issues; maintained service reports and installation records; upheld operational and safety standards.

  • Design & Operations Technician
    Kwality Enterprises · Delhi, India
    Jan 2022 – Feb 2025

    Designed knitwear patterns using CAD software; operated computerized knitting machines; conducted preventive maintenance and troubleshooting; drove production efficiency improvements while maintaining quality standards.

  • Customer Service Representative
    McDonald's India · Delhi, India
    May 2019 – Nov 2021

    Delivered customer service in a high-volume environment; managed billing, cash handling, and order processing; maintained hygiene and food safety compliance; collaborated within a team to meet service and operational goals.

Education

  • Bachelor of Arts
    University of Delhi
    Aug 2019 – May 2023
  • Class XII
    2018 – 2018
  • Class X
    2016 – 2016

Skills

2 to 5 years 2 to 5 years Several years of experience.
Operations Management
1 to 2 years 1 to 2 years A year or two of steady use.
Installation Technical Support Network troubleshooting
6 to 12 months 6 to 12 months Most of a year behind them.
CRM usage Insurance Sales Policy management Documentation Verification
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Router Configuration

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Word Microsoft Excel

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