Customer Success Operations Analyst

Turo’s Global Host Success team supports hosts by providing expert guidance to help them grow and effectively manage their business. Through strategic insights and personalized assistance, we empower hosts to optimize their operations and enhance their success on the platform.

The Customer Success Operations Analyst reports to the Manager II, Host Success Operations and will also assist in internal communication & change management, ongoing adoption & training of tools, and providing strategic recommendations for technology & broader business objectives.

What You Will Do

• Serve as the Salesforce Administrator to maintain & enhance Salesforce systems
• Manage and optimize the tech stack used by Host Success, ensuring all tools are effectively integrated and utilized to their fullest potential
• Drive adoption & usability of tech stack, including ongoing training & education for dozens of end users
• Proactively evaluate & provide recommendations on tools that improve efficiency & automation
• Analyze existing workflows, identify bottlenecks, and implement process improvements to enhance productivity
• Document process descriptions, workflow flow mapping, & required data elements
• Create an internal change management process to communicate new initiatives and projects to the Host Success organization & key stakeholders
• Partner with leadership to develop roadmaps with clear timelines, deliverables, & metrics to measure success

Your profile

• 4-6 years of relevant professional experience
• Salesforce Administration Certified
• Strong analytical skills for interpreting data to help make informed decisions
• Technical proficiency with Salesforce & other relevant SaaS tooling
• Strong organization & project management skills
• Excellent communication & training skills to collaborate with various teams
• Expert reporting skills and proven experience leveraging data to provide actionable insights
• Ability to think strategically on both short term & long term visions
• Capable of identifying issues, analyze problems, & creating solutions
• Strong attention to detail

For this role, the target base salary range in Phoenix is $82,000-$103,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that’s underrepresented in tech, we’d love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly – join us! Even if you don’t meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you’re flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver’s seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].