Onboarding Specialist – Graphic Design

About WrapmateWrapmate is revolutionizing the vehicle graphics industry by creating the first-ever global online platform that allows customers to complete graphics projects from start to finish using technology. We are inventing industry-changing solutions on a daily basis and are looking for passionate individuals to join our team. If you’re looking to grow your career in a fast-paced, innovative environment, we’d love to chat.What You’ll DoCustomer-Facing ResponsibilitiesGuide customers through the onboarding process, setting clear expectations for design and production timelines.Serve as the primary point of contact for design-related questions, providing expert guidance on branding, file requirements, and wrap aesthetics.Communicate with customers regarding design approvals, revisions, and final production steps to ensure a smooth experience.Set proper expectations regarding revisions, material limitations, and installation timelines.Collaborate with internal teams to keep projects on track and aligned with customer expectations.Design ResponsibilitiesEvaluate customer assets (logos, brand colors, existing designs) to ensure they meet production standards.Assist with design concepts, layout adjustments, and preparing proofs for customer review.Follow Wrapmate’s design standards to ensure vehicle graphics install properly and look stunning.Quality Assurance & Vehicle Check ResponsibilitiesVerify vehicle photos to ensure clarity and usability.Confirm template accuracy to match the vehicle’s exact specifications.Ensure vehicle paint color, badging, decals, and aftermarket accessories are accounted for.Identify and document any visible vehicle damage to prevent design misalignment.Communicate with customers if higher-resolution images are needed for quality assurance.Check vehicle body lines, seams, and recesses to ensure proper design placement.Verify spelling accuracy in all design elements.Ensure proofs contain all necessary views and accurately reflect design coverage.What We’re Looking ForYou thrive in a fast-paced environment and can juggle multiple projects at once.You are highly organized, detail-oriented, and love delivering amazing customer experiences.You have strong communication skills and can explain design concepts in a way customers understand.You are a problem solver who proactively finds solutions when challenges arise.What You Need to Succeed3-5 years of experience in a customer-facing role (Account Management, Onboarding, or Project Management).Proficiency in Adobe Creative Suite, with a focus on Illustrator and Photoshop.Experience preparing print-ready files for vehicle graphics (or a strong desire to learn).Ability to work in Google Suite, Mac iOS, and preferably HubSpot.A background in vehicle graphics, automotive, or large-format printing is a plus.Why Join Wrapmate?? Amazing company culture – We have each other’s backs, always.???? Flexible WFH policy – Help our company hit our goals, and work from anywhere.???? Unlimited PTO – Take time to recharge.???? Growth opportunities – Working for a small, fast-paced company is an incredible boost to your career.???? Competitive benefits – Health, dental, vision, and 401(k).Ready to be part of something big? Apply today and help us redefine the vehicle graphics industry!