Online chat support

Cardiology Associates of Altoona, L.L.P. is a trusted leader in cardiovascular care, committed to providing high-quality medical services to our community. We are dedicated to improving patient outcomes through exceptional care and advanced technology. As part of our commitment to excellent customer service, we are seeking an enthusiastic and professional Online Chat Support Specialist to join our team remotely.

Position Overview

The Online Chat Support Specialist will be responsible for providing timely and efficient support to patients and customers via live chat. This role will assist with answering inquiries, resolving issues, and guiding users through our services, ensuring a positive experience. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to handle multiple chat interactions simultaneously.

Key Responsibilities

• Provide prompt and friendly customer support through live chat, answering inquiries about services, appointments, insurance, and other related topics.
• Troubleshoot and resolve customer issues or concerns in a professional and courteous manner.
• Provide clear instructions and guidance on how to navigate our website, make appointments, or access necessary information.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Collaborate with other departments, such as scheduling or billing, to resolve patient or customer inquiries.
• Ensure all interactions are handled with professionalism, empathy, and respect.
• Follow up with customers to ensure their inquiries or issues have been successfully resolved.
• Assist in gathering and analyzing customer feedback to improve services and support processes.
• Stay informed about the company’s services and policies to provide accurate and helpful information to customers.

Qualifications

• High school diploma or equivalent required; additional customer service or healthcare-related experience is a plus.
• Proven experience in customer service or online chat support, preferably in a healthcare setting.
• Strong written communication skills with the ability to convey information clearly and professionally.
• Ability to handle multiple chats simultaneously while maintaining quality service.
• Familiarity with online chat software or customer service platforms.
• Strong problem-solving skills and the ability to troubleshoot common customer issues.
• A patient and empathetic attitude, with a commitment to providing a positive customer experience.
• Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA regulations.
• Reliable internet connection and quiet home office setup for remote work.

What We Offer

• Competitive salary and benefits package.
• Flexible work-from-home opportunity.
• Ongoing training and professional development.
• Supportive and collaborative work environment.
• Opportunities for career growth within the company.