Customer Service Officer
Job Description
BUILD YOUR CAREER IN SHIPPING & LOGISTICS INDUSTRY. APPLY TODAY!!
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We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 di?erent seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.
ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Paci?c Islands.
Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!
About the Role:
We are seeking a Customer Service Officer to join our team in LAE, reporting to the Customer Service Supervisor. In this role, you will efficiently manage customer inquiries related to export shipments for ANL & CMA CGM.
The role and responsibilities will include:
- Serve as the main point of contact between customers and various internal departments (including Logistics, Operations, Sales, Cargo Flow, and Lines) to deliver exceptional customer service in line with Group policies and SLAs
- Monitor vessel schedule and port rotation changes, proactively identifying solutions that align with customer expectations
- Process and release export bookings and export documentation within the agreed SLAs
- Ensure adherence to all procedures within the Quality Management System, and recommend updates where necessary to reflect current practices
To be successful in this role, you will need:
- Tertiary qualifications in business, International Business, Supply chain/Logistics or equivalent experience
- Minimum 1-3yrs of experience in a customer service role preferably within the freight forwarding or shipping industry
- Strong organizational & administration skills
- Proficiency in keyboard and computer skills, with the ability to quickly adapt to new systems
- A customer-centric and proactive approach, with the ability to think creatively and solve problems
Culture & Benefits:
Our culture is embodied by boldness, imagination, exemplarity and excellence. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network.
Come and find your better way with us…