Customer Service Executive in Gurgaon
Job Description
Key Responsibilities
- ? Maintaining a positive, empathetic and professional attitude toward customers at all times.
- ? Responding promptly to customer inquiries.
- ? Communicating with customers through various channels.
- ? Acknowledging and resolving customer complaints.
- ? Knowing our products inside and out so that you can answer questions.
- ? Processing orders, forms, applications, and requests.
- ? Keeping records of customer interactions, transactions, comments and complaints.
- ? Communicating and coordinating with colleagues as necessary.
- ? Providing feedback on the efficiency of the customer service process.
- ? Ensuring customer satisfaction and provide professional customer support.
About Company: Rentickle is a start-up engaged in the business of providing lifestyle products and services such as furniture, appliances, gadgets, etc. on rent. The company is founded by 2 industry stalwarts who bring with them more than 40 years of industry experience. Amit, an alumnus of DCE and ISB, Hyderabad, has 15 years of experience in the domain of PE transactions and has been on the advisory board of many growth stage companies. Vineet brings with him more than 25 years of experience working in leadership roles with companies like Godrej, Whirlpool, Future Group etc. The company is well funded.