Endpoint Technician I – 60020784

Are you an experienced professional looking for new opportunities to further your career? The Revenue and Fiscal Affairs Office (RFA) is looking for an Endpoint Technician to assist senior staff in the deployment, management, and securing of Windows Servers, Active Directory, and Microsoft 365 tenant. The ideal candidate is someone with some experience in Windows workstation and/or server management with a desire to continue learning and growing in a fast-paced, agile environment, as well as an understanding of Active Directory, Group Policy, and Microsoft 365. The applicant must be able to plan, organize, and prioritize multiple assignments while carrying out the agency’s mission. The RFA ‘s mission is to provide insightful research, analysis, and resources to facilitate informed policy decisions and administration of services.

Benefits offered for eligible employees include flexible schedules, professional development, and training. For more information about the RFA and the services we provide visit our website at www.rfa.sc.gov.

Responsibilities Of The Endpoint Technician I

• Under supervision of the Senior staff, assists in managing, securing, and configuring the Microsoft M365 product suite for RFA, including, but not limited to, email, Teams, One Drive, Share Point, and lntune/Auto Pilot. Assists in managing all RFA email accounts and maintaining the organizational structure in Active Directory. Works with the security team to keep the M365 security settings up to the latest security standards.
• Accesses and uses data to fulfill authorized job duties or activities for the State, in adherence to policies and guidelines pertaining to data protection. Reports actual or suspected breaches or vulnerabilities in the confidentiality, integrity, or availability of data to the appropriate authorities.
• Under supervision of senior staff, assists in providing system administration support of RFA, maintains, updates, configures, analyzes and troubleshoots M365 and Window Server system issues. Performs daily system monitoring, verifies the integrity and availability of server hardware and software, maintains server processes, and verifies completion of scheduled jobs. Documents and maintains work in compliance with state information security policies or directives.
• Under supervision of senior staff, assists in performing RFA system backup operations, ensuring all required file systems and system data are successfully backed up according to customer or agency requirements.
• Ensures rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services for individuals. Assists in managing Microsoft Defender along with senior staff and the Security Engineer to ensure that they are configured properly and operational, including sending notifications to the appropriate staff. Serves as a team member for incident response and disaster recovery. Keeps up to date with the latest version of these plans and any necessary training to fulfill this role.
• Assists in providing end user support to RFA staff. Utilizes Help Desk software to prioritize, track, and document issues and remediation steps. Details and documents processes and procedures to help with problem diagnosis and resolution. Evaluates and prioritizes user-reported issues to ensure RFA IT services are completed on a timely basis and service interruptions are minimal.
• Performs other IT duties as required.

Minimum And Additional Requirements

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.

Applicants indicating college credit or degree(s) on the application will be required to bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Agency may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

Additional Requirements

• Ability to lift up to 50 pounds.
• Services to be performed on site or at remote locations within the Midland’s area.

Additional Comments

The SC Revenue and Fiscal Affairs Office is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The SC Revenue and Fiscal Affairs Office offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available ( S.C. Deferred Compensation )
• Retirement benefit choices *
• State Retirement Plan ( SCRS )
• State Optional Retirement Program ( State ORP )
• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.