Director of Operations Excellence

The Director of Operations Excellence is a key leadership role responsible for overseeing and optimizing the operational functions of Ancora Training (AT). This role combines strategic planning, operational management, people leadership, and regulatory compliance to ensure efficient processes, quality service delivery, and achievement of organizational goals. The Director of Operations Excellence is a subject matter expert on operational best practices and is responsible for implementing them.

Minimum Requirements:

• Bachelor’s degree in business, education, or a related field from an accredited institution, or an Associate’s degree with substantial relevant experience (> 10 years).
• Minimum of 3 years of operational management experience, preferably with direct educational management experience.
• Multi-site oversight and leadership experience.
• Knowledge of standard concepts, practices, and procedures within adult education.

Preferred Qualifications:

• Master’s degree in business (MBA) preferred.
• Previous experience as a campus and/or department manager in a secondary education setting.
• Experience with academic and administrative platforms or other industry-related software.
• Experience with regulatory compliance guidelines in the education industry or a related sector.
• Experience with managing a P&L.
• Experience with effective onboarding, training, and development of instructional staff.

Essential Functions: Core Values Needed: Integrity, Customer Service, Innovation, & Growth

• Strategic Leadership : Establish and implement the strategic direction of the organization’s operations in collaboration with the AT leadership team to develop and meet company goals.
• Operational Oversight : Lead and oversee various departments, ensuring successful and compliant operations, while monitoring services to ensure high-quality customer experiences.
• Compliance Management : Monitor and ensure compliance with all federal, state, and regulatory bodies’ guidelines, along with internal policies.
• Process Improvement and Implementation : Identify, recommend, develop, and implement new processes and procedures, and make recommendations on technologies, and systems to improve and streamline organizational processes and resource utilization.
• Team Development : Assist with onboarding: Hire, train, coach, and manage staff to ensure they have the knowledge and skills to meet the requirements of their positions and organizational goals successfully.
• Performance Management : Monitor, analyze, and report assessment data to meet operational and administrative deadlines. Review reports to tailor training and discussions with teams on results.
• Financial Oversight : Review and approve cost-control reports, cost estimates, and staffing requirements. Analyze and understand financial reports, including income statements.
• Customer Engagement: Communicate and interact with customers regarding program KPIs and student outcomes, evaluations, and satisfaction levels.
• Community Engagement : Communicate and interact within the local community to maximize the organization’s standing and visibility.
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills with demonstrated success in collaborating with diverse groups of employees and customers.
• Strong supervisory and leadership skills.
• Demonstrated ability to inspire and motivate employees.
• Highest levels of integrity and professionalism in all aspects, including appearance, demeanor, and attitude.
• Ability to lead and work in an observation/coaching style environment.
• Capability to prioritize, accept responsibility, and work within deadlines.
• Superior organizational and problem-solving skills.
• Knowledge of statistical and financial analysis.
• Successful record of personnel, budgetary, and organizational management.
• Demonstrated strong commitment to customer service.
• Ability to translate complex regulatory details into compliant and practical programs.
• Demonstrated ability to establish and execute a detailed operating plan on schedule and within budget.
• Ability to effectively communicate with customers, executives, peers, and subordinates.
• Strong computer software skills, including Microsoft Office and Google Suite.
• Record of integrity that would support compliance with accrediting standards and applicable federal, state, and local requirements.
• Verifiable ability to work in a fast-paced environment with a flexible work and travel schedule.
• Coaching and mentoring capabilities.

Applicants must be authorized to work for any employer in the U.S. This job posting does not qualify to sponsor or take over sponsorship of an employment Visa for those who do not meet the work authorization requirements for employment in the U.S.

Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal-opportunity employer that maintains a policy of nondiscrimination concerning all employees and applicants for employment. All employment decisions are made without regard to an individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.