Business Operations Manager
Job Description
About Our Client
Our client is a growth-focused business on a mission to elevate one billion lives globally by 2030 through research-based assessments and technology for educational professionals, students, clinical and behavioral health clients, and workforce talent.
About The Role
As the Business Operations Manager, you will play a critical role in driving efficiency, scalability, and growth across the business. Your primary responsibility will be to lead strategic initiatives that enhance customer retention, optimize product adoption, and implement automation to improve business processes. In the first year, your focus will be on developing and executing a scalable digital engagement strategy for existing customers, ensuring increased retention and product adoption. Beyond year one, you will continue to drive high-impact operational priorities, leveraging data, process improvements, and automation to support Sales, Customer Success, Support, and Operations in achieving long-term business objectives.
Why Join the team?
At the company, achieving real results for students and educators is more than talk – it’s what they do. As the company grows, so will you, offering the chance to expand your skills on an ambitious, solution-focused team. Join the company in making great work possible, where your well-being and dedication to making an impact go hand in hand. If you’re ready for an ambitious, collaborative environment, the company is the place for you.
In this role, you will get to:
- Lead process improvements by streamlining operations, implementing automation, and ensuring alignment across departments.
- Drive the use of analytics to inform strategic decision-making and report on retention, usage, and adoption trends.
- Develop and implement a scalable renewal process to enhance customer retention and reduce churn.
- Utilize data-driven insights to build predictive models for customer engagement and proactive intervention strategies.
- Collaborate cross-functionally with Customer Success, Product, and Marketing teams to optimize user experience and ensure seamless onboarding.
- Establish and refine automated workflows for digital engagement, including customer education, feature adoption, and re-engagement campaigns.
- Create and maintain self-service resources, including educational content, tutorials, and interactive customer support tools.
Benefits
- Medical, Dental, and Vision plans
- Company paid basic life and AD&D insurance
- Company paid short-term and long-term disability
- Supplemental life insurance options
- Company paid Employee Assistance Program (EAP)
- Retirement plan with discretionary company matching
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Premium subscription to Calm for employee and dependents
- Company paid time off (PTO)
- 13 named holidays, 2 floating holidays, and 4 early-release half days
- Quarterly Focus Days
- Flexible work arrangements
- Work-from-home expense reimbursement
- Tuition Reimbursement Program
- Company orientation and 30/60/90 Day Onboarding