IT Support Engineer

Simeio provides services such as Access Management, IGA, PAM & CIAM plus our wider service offerings include support, upgrades, governance and application onboarding.

The Role: IT Support Engineer

As an IT Support Engineer, you will be the first point of contact for Employees experiencing technical issues. Your primary responsibility is to provide technical support, diagnose and resolve basic IT problems, and ensure high levels of customer satisfaction.

Job Description

Key Responsibilities

• Respond to Customer Inquiries: Provide technical support via phone, email, and chat.
• Diagnose and Resolve Issues: Troubleshoot basic hardware and software problems.
• Incident Logging and Management: Document and track issues in the ticketing system.
• Escalation: Escalate complex problems to L2/L3 support teams.
• Follow-Up: Ensure issues are fully resolved and follow up with customers.
• Maintain Documentation: Keep technical documentation and service catalogs up to date.
• Participate in Team Meetings: Contribute to knowledge sharing and team collaboration.

Qualification:

Education: Bachelor’s degree

Experience: Previous experience in a technical support or customer service role.

Skills

• • Strong problem-solving and troubleshooting abilities.
  • Excellent verbal and written communication skills.
  • Ability to work independently and manage multiple tasks.
  • Customer-focused with strong interpersonal skills.
  • Basic networking knowledge.
  • Familiarity with Windows/Linux/Mac operating systems.
  • Experience with ticketing systems like Snow, Service Desk
  • Proficiency in remote desktop tools.
  • Understanding of basic IT concepts and terms.
  • Strong time management and organizational skills.
  • Basic knowledge on Office 365, Azure, Intune and Antivirus

Working Conditions

• Shift Work: May require working in shifts to provide 24/7 support.
• 5 days Working from Office

About Simeio

Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.

Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.

Alongside Simeio’s identity orchestration tool ‘Simeio IO’ – Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments.

Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team – [email protected].

Thank you

About Your Application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at [email protected] or +1 404-882-3700.