Operational Support Specialist

Date: 10 Mar 2025

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership.

To support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings.

We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About The Role

To play a critical role in enabling the performance of teams across Business Support, providing tactical and operational systems support through monitoring and reporting to ensure systems remain stable and reporting is accurate and to minimize downtime and maximize and optimize departmental performance.

Experience

Min:

• 3-4 years’ working experience in an operational environment
• 1-2 years’ dialler reporting and or workforce planning
• Experience with utilising Microsoft Excel

Ideally:

• Operational experience and understanding and analytical responsibilities or experience with predictive diallers

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Information Technology or Business Management

Knowledge

Min:

• Dialler software, including technical knowledge of business support systems
• The business environment in the context of service providers.
• Client Engagement and Support policies and procedures

Ideally:

• Understanding of Capitec Bank’s internal environment and processes
• Retail Credit Industry
• National Credit Act (NCA)
• Regulations relating to predictive diallers
• Contact centre software tools
• Technical knowledge of telecom hardware
• Cloud service knowledge on platforms such as AWS connect and Salesforce
• Relevant Capitec policies

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Planning, organising and coordination skills
• Problem solving skills
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Apply now »