Executive, Clinical Operations

Job Category: Ancillary Support

Posting Date: 10 Mar 2025

Job Responsibilities

• Coordinate the review of new Service Level Agreements (SLA) or Research Collaboration Agreements (RCA) and prepare internal memorandum to seek approval/ endorsement from senior management
• Coordinate the review of existing SLA and RCA with internal and external stakeholders to ensure that deliverables are met and renewals are conducted in a timely manner
• Maintain the database of contracts (eg. SLA, RCA etc.) in the department shared folder to ensure that new and renewed contracts are saved and stored in the appropriate folders for ease of retrieval
• Coordinate the development and review of cross-institution clinical workflows to enable seamless processes for patients and staff
• Develop and update Policies and Work Instructions (PWIs) to ensure relevance and accuracy
• Provide secretariat support for meetings with internal and external stakeholders by via facilitating meetings in person / on zoom, writing minutes and ensuring timely circulation to relevant personnel, as well as saving relevant documents in the CO shared folder
• Prepare data for submission to regulatory institutions (eg. MOH, AIC etc.)
• Collect and analyse data, prepare reports/ presentation slides and present to internal stakeholders (e.g. RCH Management and Board) and external stakeholders (e.g. TTSH, NHG)
• Track and report key performance indicators (KPIs) to identify trends and areas of concern to support the review for performance improvement
• Work with partners and clinicians to support the development and implementation of clinical services, programs and care paths
• Plan, initiate, coordinate, execute, and closely monitor projects to achieve objectives and goals within a specific timeframe
• Manage Community Silver Trust (CST) projects under CO to ensure optimal and timely utilisation of funds. Track project key performance indicators (KPIs) for reporting to department head and relevant stakeholders
• Participate in activities that contribute towards process improvement and delivering value to patients/ residents/ clients

Job Requirements

• Recognised Degree in any hard Science discipline
• Relevant work experience in Clinical contract management
• Relevant experience in healthcare setting would be an advantage
• Prior experience in project management and statistics preferred
• Possess a good command of the English language, both written and spoken
• Meticulous and detail oriented
• Strong analytical skills
• Able to communicate effectively at all levels with good interpersonal skills
• Proactive and able to plan, organize, and execute tasks independently
• A team player with pleasant disposition
• Proficient with Microsoft applications (eg. Excel, Word, PowerPoint)