Service Delivery Director

Service Delivery Director – Global Organization

Are you a senior leader with commercial acumen, operational expertise, and a track record of inspiring high-performing teams? Influx is looking for a Service Delivery Director to drive exceptional service delivery and client success in our fast-growing mid-market segment.

As Service Delivery Director you will lead a global team, ensure service excellence, foster strong client relationships, and drive commercial growth. Your leadership will empower teams and enhance operational efficiency while shaping Influx’s service delivery strategy.

Key Responsibilities:

• Operational Leadership: Design scalable delivery frameworks, optimize processes, and drive operational efficiency.
• Client Relationships: Build strong, strategic partnerships with senior clients and resolve complex escalations.
• Commercial Growth: Lead strategies to achieve revenue, retention, and margin goals.
• Service Innovation: Collaborate to create tailored solutions, aligning service offerings with client needs and market trends.
• Team Development: Mentor and grow Delivery Directors, promoting a culture of accountability and continuous improvement.

What We’re Looking For:

• Proven experience in senior operational leadership, ideally within BPO or service delivery.
• Strong systems thinking and a track record of driving client satisfaction and growth.
• Excellent commercial acumen, managing high-value client relationships.
• Expertise in designing scalable operational frameworks and processes.
• Exceptional people management skills with a focus on talent development.
• Due to the working hours for this role, a West Coast location is preferred but not required.

Why Join Influx?

At Influx, we combine a passion for exceptional service with the agility of a global team. We believe in empowering our leaders to innovate and make a difference. This role goes beyond maintaining the status quo—it’s about setting new standards of excellence in the mid-market segment

By joining Influx, you’ll get an opportunity to:

• Make an Impact: Play a pivotal role in transforming and scaling a core function of our business.
• Collaborate Globally: Join a diverse, remote-first team that values innovation and excellence.
• Shape the Future: Lead initiatives that define the future of service delivery and client satisfaction at Influx.

Join us to lead, inspire, and deliver results that matter!