Technical Support Engineer

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Opportunity

Join Adobe as a Technical Support Consultant and be part of a team that’s driving world-class customer experiences! This is an outstanding opportunity to apply your technical expertise and problem-solving skills to assist our diverse client base. You will play a crucial role in ensuring our customers receive impeccable support and mentorship, helping them to successfully implement and use Adobe’s innovative products.

What You’ll Do

• Act as the primary point of contact to provide consultative technical support and mentorship
• Serve as a technology specialist, offering your expertise to the team in operations and troubleshooting
• Deliver timely resolutions to technical and product inquiries within established SLAs, including regular status updates to clients
• Troubleshoot and qualify cases before advancing to Engineering
• Collaborate with internal teams to drive prioritization, analysis, and resolution of complex technical issues, ensuring the highest level of customer happiness
• Contribute to the knowledge base, documentation, and support ticket systems to improve the support process

Requirements

• Proven background in building deep and enduring relationships with complex clients in an account management or consultative sales organization
• Ability to thrive in a fast-paced environment, working closely with a cross-functional team of account managers, engineers, and solution consultants
• Advanced written and verbal communication skills
• Strong personal organization skills, including the ability to multi-task and prioritize job requirements
• Demonstrated creative problem-solving approach and strong analytical skills
• Strong technical knowledge and experience working with products
• Bachelor’s Degree or equivalent experience
• 5+ years of full-time experience in customer care/support or a related field
• Operational knowledge of Windows/Mac

Be part of Adobe’s ambitious journey to provide outstanding digital experiences and contribute to a culture of collaboration and inclusion. Your expertise will be vital in delivering the highest level of customer happiness and supporting our mission to build powerful digital experiences for all.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.