Live Chat Assistant

Job Title: Live Chat Assistant

Job Summary:

We are seeking a detail-oriented and customer-focused Live Chat Assistant to provide real-time support and assistance to customers via chat platforms. As a Live Chat Assistant, you will be responsible for answering inquiries, troubleshooting issues, and ensuring a seamless customer experience through fast and effective communication.

Key Responsibilities:

• Respond promptly to customer inquiries via live chat in a professional and friendly manner.
• Assist customers with product/service information, order tracking, and troubleshooting issues.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Maintain accurate and detailed records of customer interactions.
• Provide personalized assistance to enhance customer satisfaction and loyalty.
• Work closely with other departments (sales, technical support, etc.) to ensure customer needs are met.
• Stay updated on company policies, product updates, and industry trends.

Qualifications & Skills:

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Previous experience in customer service, live chat support, or related roles is preferred.
• Strong written communication skills with attention to grammar and clarity.
• Ability to multitask and handle multiple chat conversations simultaneously.
• Proficiency in using live chat software and CRM systems.
• Problem-solving skills with a customer-first mindset.
• Ability to work in a fast-paced environment with minimal supervision.

Work Schedule & Benefits:

• Flexible work hours (including evenings and weekends, if required).
• Remote or in-office work options.
• Competitive salary with potential bonuses.
• Career growth opportunities and professional development.