Healthcare Customer Service Representative – Remote

Why Consider This Job Opportunity

• Salary up to $18 per hour
• Eligibility for a discretionary annual incentive program based on performance
• Comprehensive benefits package including Medical/Dental/Vision/Life Insurance and Paid Time Off
• Opportunities for career advancement and team development
• Supportive work environment that values collaboration and customer service
• Chance to make a positive impact on member experiences

What To Expect (Job Responsibilities)

• Handle inbound phone inquiries related to member benefits, eligibility, and claims for various healthcare plans
• Resolve issues by researching documentation and collaborating with other departments
• Engage with customers and document call specifics to build strong relationships
• Collaborate with outside vendors to answer questions or resolve issues
• Provide orientation to new members regarding their plans and administrative policies

What Is Required (Qualifications)

• Must pass a background check
• High School Diploma or equivalent experience
• Must be computer literate and capable of multitasking, including documenting calls
• Excellent communication and interpersonal skills

How To Stand Out (Preferred Qualifications)

• Experience in customer service within the healthcare industry
• Familiarity with healthcare plans such as HMO, PPO, Medicare, and Medicaid
• Ability to demonstrate quality program behaviors and team motivation

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