Customer Support Executive

Responsibilities

• Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.
• Build and maintain strong relationships with customers.
• Provide product information and guidance to customers, ensuring they understand benefits and usage.
• Stay updated on product offerings, industry trends, and competitor activities.
• Identify and target potential customers to drive sales growth.
• Conduct outreach via phone, WhatsApp, and email to keep customers updated regarding their order status.
• Educate customers about new products and promotions.
• Assist customers with the order process, ensuring accuracy and efficiency.
• Escalate issues to team leads and persistent issues directly to senior management.
• Provide follow-up support to ensure customer loyalty and repeat business.
• Coordinate with logistics to ensure timely delivery of products.
• Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
• Ensure a thorough understanding of their needs and effective resolution of their concerns.
• Demonstrate a temperament for handling customers with care and clearly and convincingly.

Requirements

• 0 to 1 years of experience in voice/semi-voice process in a non-tech role (prior part-time or full-time experience is a plus).
• Bachelor’s degree in business, pharmacy, or related field (preferred).
• Proficient in CRM software and Microsoft Office Suite.
• Previous experience in sales, preferably in the pharmaceutical or healthcare sector.
• Ability to persuade effectively and demonstrate empathy towards customers.
• Fluency in Hindi is an added advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.

This job was posted by Jonnie E Elsepherine from MrMed.