Director, Customer Onboarding

About Our Client

Our client and their family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and their unified yet diverse culture keeps them continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so the hiring company is building the best platform to make that a reality. Their market-leading technology, expertise, and global team are crucial to the platform’s success. They deliver the best products and features in their space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of this success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. The company sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

They offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. They aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After a successful Series D in 2021, the company raised another $50M in 2023, doubling their valuation to $12B. There’s never been a more exciting time to join the hiring company — the international payroll and compliance market leader.

About The Role

As the Director of Customer Onboarding you will be responsible for overseeing and managing the payroll implementations for customers across the globe. You will lead a team of Customer Onboarding Managers, working closely with both internal teams and clients to ensure seamless, efficient, and compliant payroll implementations for multinational organizations.

In this role, you will be responsible for ensuring the successful integration and configuration of payroll solutions, ensuring that client payrolls are processed accurately, timely, and in compliance with local, national, and international regulations. Your deep knowledge of global payroll processes, system implementation, and client service will be crucial to the success of client partnerships.

Key Responsibilities:

• Global Payroll Implementation Leadership: Lead, manage, and guide the regional team of Customer Onboarding Managers in delivering payroll implementation across multiple geographies and business sectors. Manage a book of business and ensure project goals are met, and the implementation process is smooth, efficient, and of the highest quality.
• Client Engagement and Communication: Act as executive contact for clients during the payroll implementation phase. Engage with clients as needed to understand their specific project and payroll needs, provide consultation on best practices, and ensure that their requirements are met through customized payroll solutions.
• Project Management: Oversee all stages of the payroll implementation process, including planning, system design, configuration, testing, data migration, and customer enablement, and post-implementation support. Ensure projects are delivered on time, within scope, and on budget.
• Team Leadership: Manage a team of Customer Onboarding Managers. Provide guidance, support, and coaching to ensure high performance, professional development, and adherence to deadlines and quality standards.
• Continuous Improvement: Identify areas for improvement in payroll processes, workflows, and system functionality. Drive process optimization to improve accuracy, speed, and efficiency in the implementation process.
• Reporting and Analytics: Provide regular status updates to senior leadership and clients on implementation progress, key milestones, risks, and issues. Develop and present post-implementation reports to ensure transparency and continuous improvement.

Total Rewards

Their workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, the total rewards programs reflect a commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available