Student Experience Advisor – Sydney

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.

Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.

About The Role

We are seeking a Student Experience Advisor to join our team and provide expert guidance and support to our students. This pivotal role will focus on delivering exceptional non-academic support, helping students navigate EDU’s systems and processes, both in-person on campus and online. As the first point of contact for non-academic student inquiries, you will play a key role in enhancing the student experience.

This position will be based at our Sydney campus.

Key Responsibilities

Student Experience:

• Provide timely, accurate advice and support to students on administrative aspects of their studies, both in-person (front desk) and online (email/Zendesk).
• Serve as the single point of contact for all non-academic student inquiries.
• Resolve student queries through effective case management and maintain accurate records.
• Assist with tuition fee processing and issue student cards and official documentation.
• Support student communications, including scheduled and ad-hoc messages.
• Actively contribute to the achievement of EDU retention and revenue targets, identifying opportunities to improve processes and student experience.

Campus Operations

• Ensure campus facilities and equipment are maintained and conducive to a quality learning environment.
• Participate in the creation of campus rosters for reception and onsite events.
• Maintain classroom setups and ensure compliance with approved capacity.
• Assist with fire warden and first aid duties.

Education, Experience, And Skills

• Minimum of one (12 Months) year of experience in student services.
• A Diploma qualification or higher is preferred.
• Experience with student management systems and CRM tools (Zendesk preferred) is advantageous.
• Knowledge of the Higher Education Standards Framework (Threshold Standards 2021) and/or National Code of Practice for Providers of Education and Training to Overseas Students 2018.
• Strong oral and written communication skills, with the ability to engage diverse student and staff groups.
• Excellent organisational skills, with the ability to multi-task and work under pressure.
• Positive, creative mindset with a commitment to improving the student experience.

Why Join Us?

• Paid birthday leave
• Individual training budget for professional development
• Reward and recognition programs
• Breakfast supplies on campus
• Year-round engagement events
• Novated leasing options
• Everyday benefits and savings via Flare app
• Fun and diverse working environment
• CBD location with easy access to public transport

Diversity & Inclusion

We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.

Next Steps

Apply online or send your resume and cover letter to [email protected] Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.

We look forward to receiving your application and potentially welcoming you to our team!