Customer Operations Team Member
Job Description
This is an exciting and challenging opportunity to work across dynamic and customer focused teams in our Residential Billing and Operations in an interesting time in the commercial evolution of the Electric Ireland business.
The successful candidate will gain valuable experience of our Billing and Database processes serving all
Electric Ireland electricity & gas customers.
Key Responsibilities
- Billing of customer accounts ensuring accurate and timely issue of invoices to customers.
- Support in the delivery of Team KPI’s, providing reporting, analysis as required.
- Managing the registration of customer accounts in Electric Ireland database.
- Maintaining the integrity of the customer database.
- Work with team to identify and implement Continuous Customer Improvement business process driving ongoing process efficiency & customer service improvement.
- Provide excellence in customer service delivery, supporting the prompt resolution of customer queries and complaints.
- Support key business projects across
- Participation in user assistance testing for systems updates e.g. price changes as required.
Essential
Experience and Qualifications
- Minimum of 1 year work experience in the energy, financial, or other business sector where above knowledge and experience has been gained.
- Either 3rd Level qualification or equivalent work experience.
- A high level of commitment and flexibility.
- Proven ability to work as part of a team.
- Good organisational and planning skills.
- Ability to work to deadlines in a busy office environment.
- Experience in MS Office packages in particular Excel.
Desirable
- A proven track record in delivery of excellent customer service
- Proficiency in the use of SAP or equivalent.
Location
Electric Ireland , Swift Square, Santry.
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.
Reporting to
Customer Operations Team Lead.
Why Work with Us?
- Opportunity to lead Ireland’s transition to?net zero carbon future
- Progressive, hybrid working model
- Career development?through mentoring and?training?
- Corporate Social Responsibility Opportunities
- Sports and Social Clubs
- Networking opportunities
- Credit Union
- Generous Pension
- Access to staff well-being programmes
- Generous parental leave entitlements
- Strong values-based and inclusive culture
- Strong commitment to diversity, equity and inclusion
- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
?
Salary
€32,000 – €38,500 depending on experience.
Closing Date
21st March 2025.
Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [email protected]
If you have any queries in relation to this job, please contact [email protected]
Your application will be held in reserve for 6 months should you be suitable for the role.