Customer Service Executive (US TRAVEL)

Sales
New Delhi (Delhi), Delhi (India), India
March 3, 2025
Full-time
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Job Description

Skills:
Sabre GDS, Amadeus GDS, Customer Relationship Management (CRM) software, Travel regulations knowledge, Multilingual proficiency, Effective communication, Ticketing systems, Problem-solving skills,

Job Title: Customer Service Executive (US TRAVEL)

Location: Mohan Estate, South Delhi

Job Type: Full-time

Shift: US Shift (Rotational)

Job Description

We are looking for a customer-focused and detail-oriented US Travel Customer Support Representative to join our team. In this role, you will be responsible for assisting customers with their travel inquiries, resolving issues, and ensuring a seamless travel experience. You will handle customer queries, provide accurate information, and troubleshoot booking-related concerns.

Key Responsibilities

  • Customer Assistance: Respond to customer inquiries via calls, emails, and chat regarding travel bookings, itineraries, cancellations, and modifications.
  • Issue Resolution: Address customer concerns, troubleshoot booking errors, and provide effective solutions to ensure customer satisfaction.
  • Booking & Modifications: Assist customers with flight, hotel, car rental, and other travel-related changes or cancellations.
  • Travel Advisory: Provide accurate information about destinations, visa requirements, travel documentation, baggage policies, and more.
  • PPC Campaign Call Handling: Handle customer queries related to PPC campaigns effectively.
  • Record-Keeping: Maintain accurate logs of customer interactions, complaints, and resolutions.
  • Relationship Management: Build strong customer relationships by providing professional and empathetic support.
  • Market Awareness: Stay updated on the latest travel policies, trends, and industry updates to assist customers better.

Requirements

  • Experience: 12 years in a customer support role, preferably in the travel industry.
  • Skills:
  • Excellent communication skills (written & verbal).
  • Strong problem-solving and decision-making abilities.
  • Ability to handle high-pressure situations with a customer-first mindset.
  • Proficiency in MS Office and customer support tools (GDS knowledge like Amadeus or Sabre is a plus).
  • Attention to Detail: Ability to accurately handle customer requests and ensure correct information is provided.

Perks & Benefits

  • Competitive salary with performance-based incentives.
  • Professional development opportunities and training.
  • Free meals & cab services.
  • Loyalty Bonus.
  • Monthly team outings & fun activities.

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