Customer Service Specialist

Company Overview

Inwinteck Pvt Ltd, established in 2015, is a leader in global IT hardware maintenance services, specializing in high-end server and storage systems. With a network of over 3500 qualified technicians operating in 130+ countries and 672+ cities, Inwinteck is renowned for providing exceptional on-call and on-site IT infrastructure maintenance services. Headquartered in Mumbai, the company is driven by a vision of excellence in customer service and operational efficiency, ensuring unrivaled customer satisfaction.

Job Overview

We are seeking a Customer Service Specialist to join our team as a fresher. This is a full-time position located in Thane, Mulund, and Airoli. The role involves providing exceptional customer support to ensure smooth IT operations and a seamless customer experience. As a vital member of our customer service team, you will play a crucial role in resolving customer queries and contributing to our mission of maintaining high standards of customer satisfaction.

Qualifications And Skills

• Exceptional communication skills (Mandatory skill) to effectively engage with customers and resolve their queries promptly and professionally.
• Proficient in time management, enabling a quick and organized approach to handling multiple customer inquiries and tasks simultaneously.
• Solid understanding of MS Excel for maintaining records and generating reports as required.
• Proficiency in MS Word for preparing documentation and customer communication.
• Ability to draft clear and concise emails to ensure effective correspondence with customers and internal teams.
• Experience or demonstrated interest in customer support, showcasing a customer-first attitude and desire to assist clients efficiently.
• Strong problem-solving skills to troubleshoot and provide sustainable solutions to customer issues.
• Capacity to work collaboratively within a professional team, supporting team objectives while achieving individual targets.

Roles And Responsibilities

• Serve as the first point of contact for customers, ensuring a high level of service and satisfaction during their interaction with Inwinteck.
• Manage and resolve customer inquiries and complaints efficiently, providing accurate information and solutions.
• Maintain up-to-date records of customer interactions, issues, and resolutions in the company’s database.
• Assist in the preparation and dissemination of customer reports, utilizing tools such as MS Excel and MS Word.
• Collaborate with internal teams, including support engineers and operations staff, to coordinate service delivery and maximize customer satisfaction.
• Identify opportunities for process improvement and contribute to projects aimed at enhancing the customer service experience.
• Educate customers about the suite of services offered by Inwinteck and advise on solutions that best meet their needs.
• Support management in implementing customer service policies and procedures to drive service excellence.

Experience: 1 year to 2 years

Working Days: 5 days (Rotational Shift)