Customer Relationship Executive

Job Description

POST – CRM

Location – Daryaganj, New Delhi

Qualification – Any Graduate / Post Graduate

Experience 3 – 8 Years

Salary – 2.50 – 4.00 L

Job Roles

• Customer Order Booking in CRM as received orders.
• Handling of inbound & outbound customer calls.
• Building & maintaining relationships with key customers.
• Maintain and update client data in the CRM system, ensuring accuracy and completeness.
• Manage lead generation and qualification processes.
• Provide support to the sales team with CRM-related tasks.
• Resolving customer complaints quickly and efficiently.
• Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity.
• Responsible in maintaining MIS and closely work for Preparation of Final work Report.
• Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.
• Managing post booking customer services till delivery /possession stage.
• Assist with data entry and other administrative tasks.
• Good Communication Skills.
• Good Knowledge in MS Office & Google Sheets.